Guest Relation Executive

2 days ago


Jaipur, Rajasthan, India funatpuno Full time ₹ 4,00,000 - ₹ 8,00,000 per year
Company Overview:
PUNO is a leading company in the Entertainment Providers industry, dedicated to providing exceptional guest experiences. We prioritize customer satisfaction and strive to create a welcoming and comfortable environment for all our guests. Roles & Responsibilities · Guest Relationship Executive will focus on establishing and maintaining positive client relationships from an operational and strategic perspective. · He/she will utilize client relationship management skills to convert walk-in customers into high paying customers (i.e., convincing walk in customers for group celebration like Birthday, Family & Kitty Parties) thus to obtain additional revenue during their entire stay. · Develop and manage client portfolios to ensure returning customers. · Sustain business growth and profitability by maximizing value. · Review customer complaints and concerns and seek to improve the customer experience · Providing feedback and advocacy on customer pain-points to internal teams. · Ensuring strong customer service levels are met in line with Company objectives. · Developing plans to improve customer experience and satisfaction along with other internal stakeholders. Must Have · Exceptional ability to communicate and foster positive business relationships Desired Candidate Profile · Proven ability to work independently and self-driven for performance · Must be aggressive and dynamic with a good attitude · Familiar with the work with brand image and promoting value through customer experience · Accountability and personal organization are essential

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