Party Hostess/ Guest Relations Executive

6 hours ago

Jaipur, Rajasthan, India funatpuno Full time ₹ 2,50,000 - ₹ 4,00,000 per year
Company Overview: PUNO is a leading company in the Entertainment Providers industry, dedicated to providing exceptional guest experiences. We prioritize customer satisfaction and strive to create a welcoming and comfortable environment for all our guests.
Candidate Qualifications:
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities.
  • Ability to work well in a team.
  • Prior experience in the hospitality/ event management industry or a related field is preferred

Experience- Up to 2 years
Role and Responsibilities:
  • Customer Interaction: Interact with guests courteously, addressing inquiries, providing information, and ensuring a positive experience.
  • Problem Resolution: Handle guest concerns or complaints efficiently, finding effective solutions to enhance guest satisfaction.
  • Reservations and Bookings: Manage reservations, process bookings, and coordinate special requests, ensuring accurate and timely arrangements.
  • Welcoming Guests: Greet and welcome guests upon arrival, creating a warm and inviting atmosphere.
  • Communication Skills: Demonstrate excellent communication skills to convey information clearly and professionally, both in person and through written correspondence.
  • Service Coordination: Collaborate with various departments to coordinate guest services, including housekeeping, dining, and entertainment.
  • Feedback Collection: Proactively seek feedback from guests to identify areas for improvement and maintain high service standards.
  • VIP Services: Provide special attention to VIP guests, ensuring their unique needs and preferences are met.
  • Event Coordination: Assist in planning and executing special events, conferences, or functions hosted by the establishment.
  • Administration: Maintain accurate guest records, handle billing inquiries, and perform administrative tasks to support guest relations activities.

The Party Hostess/ Guest Relations Executive plays a pivotal role in creating a positive guest experience and fostering customer loyalty through exceptional service.
Employment Type- Full Time (Work from Office) Job Location- Jaipur, Rajasthan

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