Zonal Manager

3 days ago

Bengaluru, Karnataka, India Bajaj Finserv Lending Ltd Full time ₹ 9,00,000 - ₹ 12,00,000 per year
Job Description

JOB DESCRIPTION Job Purpose

To assist the organization in collecting outstanding dues and Non-Performing Loans (NPLs) for DMS- The Wheels 2W/3W across all payment buckets, aiming to reduce outstanding amounts.

Duties and Responsibilities

  1. Managing Collection Targets

    • Ensure adherence to collection schedules.
    • Attain EMI and penalty collection objectives.
    • Reposition vehicles in cases of defaults.
    • Close cases by securing settlement amounts.
    • Explore diverse customer communication approaches for effective recovery.

  2. Vendor Management

    • Appoint collection agencies.
    • Strategize and allocate tasks to agencies.
    • Conduct on-site checks to validate procedural adherence.
    • Ensure prompt payment deposits by Field Officers (FOS).
    • Guarantee timely payments to vendors as per the schedule.
    • Conduct training sessions for agents working with vendors.

  3. Executing Recovery Procedures

    • Initiate customer calls for debt recovery.
    • Ensure team compliance with Standard Operating Procedures (SOPs) during customer interactions.
    • Gather customer feedback to improve the collection process.
    • Conduct training sessions to enhance the team's collection skills.

  4. Stakeholder Management

    • Conduct regular stakeholder reviews.
    • Align stakeholders with the collection strategy.
    • Realign case priorities based on defined deliverables and objectives.

  5. Team Management

    • Participate in recruitment process to identify right talent for various roles in the team.
    • Identify high potential talent and provide opportunity to groom them for future roles.
    • Provide ongoing coaching, mentoring, and performance feedback to ensure the team's success.
    • Set clear targets, train & motivate the team, and foster a positive and collaborative work environment.
Key Decisions / Dimensions

Following decisions are taken by the role:

  • Appointment of Vendors
Major Challenges
  • Managing assertive customers in default
  • Dealing with deliberate defaulters
  • Sustaining a high team morale
Required Qualifications and Experience a) Qualifications
  • Graduate in any stream
b) Key skills required
  • Minimum 8-10 years of work experience in a finance industry in recoveries of two wheelers
  • Experience of managing a team is required
  • Communication Skills & Stakeholder Management
  • Good knowledge and connect with legal entities
  • Leadership qualities
  • Result Oriented Mindset
  • Good team player
  • Motivation skills
Locations - BASIC SECTION

Job Level: GB07
Job Title: Zonal Manager - Debt Management Services - The Wheels - 2W/3W, 2 Wheeler-South, Flows
Job Location:

  • Country: India
  • State: KARNATAKA
  • Region: South
  • City: Bengaluru
  • Location Name: Bengaluru - Residency Road
  • Tier: Megapolis

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