Technical Support Engineer

3 days ago

Pune, Maharashtra, India Excelloit Consultancy Services Full time

Job Title: Tech Ops Engineer

Job Location:
Pune, India (Onsite) - F2F interview MUST -
6 Lacs MAX Salary

Work Shift:
Rotational across all three shifts

Qualifications

  • B.E. / B.Tech in
    Electronics / Electrical / Mechanical
    Engineering

Key Responsibilities

  • Work closely with the
    Global Tech Ops team
    and act as the primary point of contact for technical support and client enquiries
  • Ensure
    maximum serviceability
    of machines deployed across multiple geographical business units
  • Track service engineers and plan schedules for
    demos, deployments, and preventive maintenance
  • Anchor and oversee
    demo, deployment, and fault rectification
    of overseas robots, including on-site support when required
  • Manage and adhere to
    strict TATs
    for ticket closures
  • Provide
    daily status updates
    to the reporting manager covering pending faults, planning, spares, dispatches, and support needs
  • Collaborate with
    software and hardware teams
    to enhance system performance and functionality
  • Maintain up-to-date
    technical documentation
    , including configurations, procedures, and troubleshooting guides
  • Stay informed on
    industry best practices
    and contribute to continuous improvement initiatives
  • Enable effective
    knowledge transfer
    to field service engineers to ensure smooth day-to-day operations and reduced remote interventions
  • Share client feedback and operational insights with
    product development and relevant stakeholders
    to improve future robotics solutions

Experience & Skills

  • Minimum
    2+ years of experience
    as a Technical Operations Engineer or in a similar role
  • Prior exposure to
    robotics, automation, or advanced machinery
    is preferred
  • Knowledge of
    Linux operating systems
    is an added advantage
  • Strong understanding of
    Standard Operating Procedures (SOPs)
  • Familiarity with
    robotics and automation regulations and standards
    applicable in Europe and the USA
  • Ability to work as per
    Europe and USA time zones
  • Valid
    Indian passport
    ; Schengen and USA visa will be an added advantage
  • Excellent
    spoken and written English
    communication skills
  • Strong interpersonal, customer service, and stakeholder management skills
  • Demonstrated leadership qualities with a proactive, problem-solving mindset
  • High adaptability and comfort working in fast-paced, dynamic environments

Work Culture

  • Process-driven and innovation-focused work environment
  • Emphasis on
    collaboration, ownership, and first-principles thinking
  • Open culture that encourages questions, transparency, and continuous learning
  • Strong focus on employee growth, learning, and long-term career development

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