Customer Care Associate

5 days ago

Gurgaon, Haryana, India Infiniserve IT Solutions Inc. Full time ₹ 22,000 - ₹ 29,000 per year

Designation - Customer Care Associate

Key Responsibilities:

  • Respond promptly to customer inquiries via phone, email, chat, or social media.
  • Identify and assess customers' needs to achieve satisfaction
  • .Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Provide feedback on the efficiency of the customer service process..
  • And have to advertise the parts of products to the customers via call and chats and convivence them to buy your product.

Required Skills & Qualifications:

  • Bachelor's degree in any discipline (preferred).
  • Proven customer support experience or experience as a client service representative.
  • Strong phone contact handling skills and active listening.
  • Excellent communication and presentation skills.
  • Prior experience in customer service or support roles is an advantage.

Preferred Qualifications:

  • Both fresher and experienced candidates can apply for this customer service role.
  • Experience in telecom, BPO, and Tele sales industries is a plus.
  • Fluency in English and Hindi.

Share your Updated CV to:

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Job Types: Full-time, Permanent, Fresher

Pay: ₹22, ₹29,000.00 per month

Benefits:

  • Paid sick time
  • Paid time off
  • Provident Fund

Ability to commute/relocate:

  • Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)

Language:

  • English (Required)

Work Location: In person

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