Customer Service Associate

2 weeks ago


Gurgaon, Haryana, India Precious Pet Services Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Customer Care Associate

Location: Head Office, Gurgaon

Type: Full-Time

About the Role

The Customer Care Associate acts as a liaison between the organization and customers. As a passionate animal lover, she/he will play a critical role in helping and supporting our customers to make the right choices for their pets. She/he will be patient, empathetic, and passionately communicative. The individual in this role would love to talk and genuinely be excited to help customers. She/he will ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Key Responsibilities/What You Will Do

  • Maintaining a positive, empathetic and professional attitude toward customers at all times
  • Answering large amounts of queries to provide information about products, services, receive orders, cancel orders, and obtain details of complaints
  • Identifying and assessing customers needs to achieve satisfaction
  • Building sustainable relationships and trust with customer accounts through open and interactive communication
  • Meeting personal/customer service team sales targets and call handling quotas; generating sales leads wherever necessary
  • Keeping records of customer interactions, transactions, recording details of inquiries, complaints, and comments, as well as actions taken
  • Providing accurate, valid and complete information by using the right methods/tools
  • Making regular calls to existing customers or potential customers to provide education, support, troubleshooting, and sales information, related to products or services we offer.

Qualifications & Skills/What You Need

  • Graduate/ Post Graduate degree in any discipline.
  • Proven customer support experience or experience as a client service representative (1-5 years of experience)
  • Excellent communication (verbal and written) skills in Hindi and English.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Good listening ability to understand customer issues very clearly and provide resolution
  • Ability to function independently as well as in a team, multi-task in a high-energy environment.
  • Demonstrated ownership to resolve challenging customer issues, escalating when necessary.
  • Ability to maintain regular and reliable attendance, including the daily schedule; operational.
  • Flexibility with the working schedule may be expected to work weekends, holidays and events.
  • Familiarity with Microsoft Office especially Word and Excel.

You will feel right at home with us if:

  • You have strong communication and collaboration skills.
  • You are passionate about pets and love innovating.


  • Gurgaon, Haryana, India Cubnet service Full time ₹ 3,12,000 - ₹ 4,49,000 per year

    Customer Support ExecutiveAny Graduate can applyMin 6 Months experience is requiredInternational Voice Process/Chat processExcellent communication Required(No Avg.)Work from office5 Days working,Rotational Shift and Rotational offsSalary- 30k-37k CTCImmediate Joiners OnlyVirtual/F2F InterviewReach Us Job Types: Full-time, Permanent, FresherPay: ₹26,...


  • Gurgaon, Haryana, India The Artarium Full time ₹ 2,00,000 - ₹ 5,00,000 per year

    Company DescriptionArtarium is an online luxury decor brand specializing in creating artistic figurines and showpieces. Our product categories include god idols, car dashboards, ashtrays, wall art, and home decor pieces. Backed by a team of experts, all products are designed and crafted at our manufacturing unit in Gurugram, Haryana. We have served over...


  • Gurgaon, Haryana, India Designs & words Full time ₹ 3,20,000 - ₹ 3,43,000 per year

    Customer Service Associate – International Voice Process (UHG)Location: Gurgaon – Sector 21 (initially may report to Sector 30)Experience: 0–3 years in International Customer Service (UG freshers not eligible)Education: UG / Graduate / Post Graduate (UG must have experience)Shifts: 24x7 (Majorly Night Shifts)Salary: ₹3.2 LPA (Freshers – ₹23K...


  • Gurgaon, Haryana, India Triple Full time US$ 90,000 - US$ 1,20,000 per year

    TripleRoleTriple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across...

  • Customer Service

    2 weeks ago


    Gurgaon, Haryana, India NatWest Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description Join us as a Customer Service & Operations AssociateIn this customer centric role, well look to you as the first point of contact to provide outstanding service to our customers Joining our Reconciliation & Investigations team, youll be helping the bank to achieve its goals by dealing with all customer queries through to completion Hone...


  • Gurgaon, Haryana, India NGA Human Resources, an Alight company Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Job Description Our story At Alight, we believe a companyu2019s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and True to our name we encourage colleagues to u201CBe Alight.u201D Our Values: Champion People u2013 be empathetic and help create a place where everyone belongs. Grow with purpose...


  • Gurgaon, Haryana, India Cubnet service Full time ₹ 3,12,000 - ₹ 4,24,000 per year

    Customer Support ExecutiveAny Graduate can applyMin 6 Months experience is requiredInternational Voice Process/Chat processExcellent communication Required(No Avg.)Work from office5 Days working,Rotational Shift(Includes night shifts too) and Rotational offsSalary- 30k-37k CTCImmediate Joiners OnlyVirtual interviewReach Us Job Types: Full-time, Permanent,...


  • Gurgaon, Haryana, India Hire Lab Career Solutions Full time ₹ 3,12,000 - ₹ 3,48,000 per year

    Position: Customer Success AssociateMode: Work From OfficeQualification: Graduate (Any Stream)Experience: International Customer Support (Voice/Non-Voice)Salary Range: ₹26,000 – ₹29,000 CTC per monthCab Facility - YesImportant Note:Hire Lab Career Solutions does not charge any kind of fee from candidates. We do not request money at any stage of the...

  • Senior Associate

    2 weeks ago


    Gurgaon, Haryana, India Wns Global Service PrivateLimited Full time ₹ 6,30,000 - ₹ 8,40,000 per year

    Company DescriptionWns Global Network Services Limited is a consumer services company based in Gurgaon, Haryana, India. The company focuses on delivering high-quality services to consumers and clients.Role DescriptionThis is a full-time on-site role for a Senior Associate at Wns Global Network Services Limited in Gurugram. The Senior Associate will be...


  • Gurgaon, Haryana, India Entra Solutions Full time ₹ 80,000 - ₹ 1,50,000 per year

    Job Title: Customer Service Associate/Sr. Associate US Mortgage (Email & Chat Support)Job Summary:We are seeking a Back Office Customer Service Associate who will manage borrower inquiries via email and chat for our U.S. mortgage servicing processes. The role requires strong written communication skills, attention to detail, and a solid understanding of...