
Customer Service Associate
2 weeks ago
Customer Care Associate
Location: Head Office, Gurgaon
Type: Full-Time
About the Role
The Customer Care Associate acts as a liaison between the organization and customers. As a passionate animal lover, she/he will play a critical role in helping and supporting our customers to make the right choices for their pets. She/he will be patient, empathetic, and passionately communicative. The individual in this role would love to talk and genuinely be excited to help customers. She/he will ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Key Responsibilities/What You Will Do
- Maintaining a positive, empathetic and professional attitude toward customers at all times
- Answering large amounts of queries to provide information about products, services, receive orders, cancel orders, and obtain details of complaints
- Identifying and assessing customers needs to achieve satisfaction
- Building sustainable relationships and trust with customer accounts through open and interactive communication
- Meeting personal/customer service team sales targets and call handling quotas; generating sales leads wherever necessary
- Keeping records of customer interactions, transactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Providing accurate, valid and complete information by using the right methods/tools
- Making regular calls to existing customers or potential customers to provide education, support, troubleshooting, and sales information, related to products or services we offer.
Qualifications & Skills/What You Need
- Graduate/ Post Graduate degree in any discipline.
- Proven customer support experience or experience as a client service representative (1-5 years of experience)
- Excellent communication (verbal and written) skills in Hindi and English.
- Customer orientation and ability to adapt/respond to different types of characters.
- Good listening ability to understand customer issues very clearly and provide resolution
- Ability to function independently as well as in a team, multi-task in a high-energy environment.
- Demonstrated ownership to resolve challenging customer issues, escalating when necessary.
- Ability to maintain regular and reliable attendance, including the daily schedule; operational.
- Flexibility with the working schedule may be expected to work weekends, holidays and events.
- Familiarity with Microsoft Office especially Word and Excel.
You will feel right at home with us if:
- You have strong communication and collaboration skills.
- You are passionate about pets and love innovating.
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