Customer Care Associate

3 days ago

Gurgaon, Haryana, India PoojaKaro App Full time ₹ 2,50,000 - ₹ 5,00,000 per year

Location:
Gurgaon

Organization:
PoojaKaro App

About PoojaKaro

At PoojaKaro our mission is to make devotion
accessible, authentic, and deeply personal
through technology, storytelling, and spiritual connection.

Responsibilities

As a Customer Care Associate at
PoojaKaro
you will be responsible for delivering warm, empathetic, and accurate support to devotees booking Home Poojas, Online Poojas, Temple Rituals, and other support services.

The role ensures smooth communication, resolves queries, manages booking assistance, and maintains the trust and devotion that PoojaKaro stands for.

Customer Support & Communication

  • Respond to customer queries via
    WhatsApp, Phone, Email & Chat
    .
  • Assist users with booking Home Poojas, Online Poojas, and Temple rituals.
  • Provide clear information on puja details, samagri, timings, and priest availability.
  • Offer guidance with empathy, understanding cultural sensitivity and devotional context.

Booking Assistance

  • Help customers with:
  • New bookings
  • Date/time selection
  • Pooja type clarification
  • Support rescheduling and cancellations (as per PoojaKaro policy).
  • Notify customers of priest assignment and expected arrival/online session details.

Issue Resolution

  • Troubleshoot live-stream or technical issues for online pujas.
  • Resolve payment-related queries (payment not processed, invoice help, etc.).
  • Coordinate with the operations team for escalations and urgent issues.

Coordination With Priests & Operations Team

  • Ensure priests receive timely updates on bookings.
  • Follow-up to confirm:
  • Samagri readiness
  • Travel schedule for home puja
  • Live session start readiness
  • Communicate any last-minute changes to both sides.

Feedback & Review Management

  • Send post-pooja feedback forms.
  • Collect customer reviews and suggestions.
  • Report recurring issues to improve processes and SOPs.

Documentation & Compliance

  • Maintain accurate logs of every interaction.
  • Follow PoojaKaro communication guidelines and SOPs.
  • Ensure respectful, culturally sensitive, and professional communication at all times.

Key Skills Required

  • Excellent communication skills (Hindi + English mandatory; regional languages preferred)
  • Warm, patient, and devotional tone
  • Strong problem-solving and multitasking ability
  • Basic tech skills: CRM, WhatsApp Business, ticketing tools
  • Ability to explain rituals in simple, respectful language
  • Customer-first mindset

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