Deputy Manager- Category Operations

1 week ago

Mumbai, Maharashtra, India tata unistore (tata cliq) Full time ₹ 12,00,000 - ₹ 24,00,000 per year
Job Description

Cancellation and Risk Lead Cancellations:

  • Customer Initiated Cancellations:

    • Customer History and abuse monitoring and control, creating SOPs for the same, category/brand level analysis.

  • Seller Cancellations:

    • Setting up SOPs for controlling sellers with high SLR PERCENT .
    • Daily monitoring of Seller cancellations and rejections.
    • Weekly calls and report sharing with category teams.
Risk and Fraud:
  • Daily pin-code level overall check for any anomalous order volume.
  • Monthly review calls with Fraud Command Centre for the necessary execution of SOPs being put in place.
  • Reviewing and setting up SOP for fraud monitoring.
  • Collaborating and leading the tech developments related to efficiency.
  • Blocking of identified fraudulent customers & weekly activity of sending customers with a high cancellation rate for blocking.
  • Collaborating with the data science team to build models to capture fraudulent activities and customer behaviours.
Returns Lead: Return to Origin (RTO):
  • Monthly Pin-code Efficiency review and actions.
  • High RTO customer monitoring and actions.
  • Conducting Experiments to reduce RTO, such as LP optimisation, running prepaid coupons, and brand-level COD thresholds.
  • Projects to minimise the RTOs like Partial COD, etc.
Customer Initiated Returns (CIR):
  • Replacement: Driving replacement initiative: Adding new sellers/aggregators for replacement, solving tech issues related to replacement orders.
  • Weekly activity of delisting styles contributing to high CIR and coordinating with respective category teams for corrective actions.
  • Size chart Analysis: Working with the category and cataloguing team to prioritise high CIR brands where size chart issues exist.
  • Benchmarking and standardising return/refund policies as per industry standards on all platforms, including the return/replacement reasons and return windows.
  • Involved in cross-functional projects with CS, Logistics, and the product team.
  • Collaborating and leading the tech developments related to efficiency.
Preferred Qualifications:
  • Bachelors degree in supply chain management, Logistics, Operations, or Engineering.
  • MBA or Postgraduate degree in Operations Management (preferred).
  • 58 years of experience in ecommerce operations, with at least 23 years focused on returns management.
  • Hands-on experience with reverse logistics, returns processing, and customer service coordination.
  • Familiarity with marketplace platforms (Amazon, Flipkart, Myntra, etc.) and their return policies.
  • Strong knowledge of Excel, Power BI/Tableau, and data analytics for return trend analysis.
  • Understanding of Lean/Six Sigma principles for process improvement.

Locations: Empire Plaza 2, Vikhroli (West), Mumbai, Maharashtra, India.

  • Assistant/Deputy Category Manager

    1 week ago

    Mumbai, Maharashtra, India Trent Limited Full time ₹ 1,50,000 - ₹ 2,00,000 per year

    Job Responsibilities:This position is required to achieve the desired level of performance in the following Key Result areas:Category buying, performance analysis, trend analysis, sales forecasting, merchandising strategy, assortment planning, maximizing revenue and margins, onboarding brands.Planogram planning and merchandising of products at a national...

  • Category Manager

    1 week ago

    Mumbai, Maharashtra, India mirraw Full time ₹ 8,00,000 - ₹ 24,00,000 per year

    Greetings from We are looking for Category Manager Location - Lower Parel / Currey Road ( Work from Office ) 5 Days working, Sat & Sun Fixed off , Flexible working hours Purpose of the job: To drive growth by leading the category team and building a strong product lineup in the Indian ethnic fashion segment. Role & Responsibilities: Complete Ownership...

  • Category Manager

    1 week ago

    Mumbai, Maharashtra, India Acura Solution Full time ₹ 5,00,000 - ₹ 25,00,000 per year

    Job Description:Join the revolutionary journey of Meshable, a trailblazing furniture brand founded by visionaryarchitects and industrial designers. With a passion for innovation, we've entered the ecommercemarket with patented, show-stopping designs that have captivated customers acrossexhibitions, Amazon, marketplaces, and our own website.Our explosive...

  • Deputy Manager

    1 week ago

    Mumbai, Maharashtra, India Intellectual Capital Hr Consulting Full time ₹ 1,20,00,000 - ₹ 1,50,00,000 per year

    Role & responsibilitiesDeputy Manager / Manager DP OperationsDepartment: Depository OperationsCTC Range: 12 – 15 LakhsEducational Qualification:• First Class Graduate (Commerce / Finance / Economics preferred).Experience:• 6–10 years in depository operations, preferably with a CDSL or NSDL participant.Key Responsibilities:• Handle daily DP...

  • Deputy Manager-Operational Risk Management

    2 weeks ago

    Mumbai, Maharashtra, India crescendo global Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Description Deputy Manager-Operational Risk Management - 3 years - Pune/MumbaiLocation: Pune Discipline: Risk & Compliance Job type: Permanent Contact name: Stuti Bhandari Contact email: Job ref: 76368 Published: about 14 hours ago Summary Are you a proactive professional with a flair for Operational Risk Management? Join our dynamic...

  • Deputy General Manager

    1 week ago

    Mumbai, Maharashtra, India Dishha Staffing Services Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Job Title: Deputy General Manager – FinanceLocation: Mumbai, Ahmedabad, DelhiExperience Required: 8+ yearsRole Overview:We are looking for an accomplished Deputy General Manager – Finance to oversee financial management, compliance, and strategic decision-making. The role involves managing end-to-end finance functions, including accounting, taxation,...

  • HR Generalist–Assistant/Deputy Manager

    7 days ago

    Mumbai, Maharashtra, India vsupport solutions consultancy Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job Title: HR Generalist–Assistant/Deputy ManagerLocation: Andheri East,MumbaiShift: General ShiftBachelor's or Master's degree in HR, Business Administration, or related field.8+ years of experience in HR operations, preferably in manufacturing or related industries.Working Days: 6 days a weekSalary: 11 LPA(Negotiable for the right candidate)Job SummaryWe...

  • Deputy General Manager Sales

    2 weeks ago

    Navi Mumbai, Maharashtra, India BXI World Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Deputy General Manager Sales & Barter DealsLocation: Mumbai. ( Head Office )About the RoleWe are seeking an experienced General Manager to lead the Sales & Barter Deals team at BXI Barter Exchange of India. The role involves managing Pan-India sales operations, driving annual revenue goals, and ensuring strong business governance through P&L, MIS, and...

  • Category Manager

    5 days ago

    Mumbai, Maharashtra, India Careernet Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Category Manager | Studded JewelleryAbout the Role: You will focus on delivering exceptional sales and margins for the sub groups of Studded jewellery group. As we rapidly expand you will be responsible for building relevant product portfolio, keeping the customers always at the center of all decisions you take. You will be responsible for the right mix of...

  • Senior Manager Category

    2 weeks ago

    Mumbai, Maharashtra, India DTDC Express Limited Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Senior Manager – E-commerce Category Strategy & Growth | MumbaiAbout the RoleDTDC is looking for a high-impactSenior Manager – E-commerce Category Strategy & Growth. This is a critical sell-side role focused on optimizing category health, executing growth programs, and scaling revenue aggressively.If you have a proven track record working with top...