Call Centre Manager

Hiring Manager – Call Quality for QDegrees, Jaipur. Responsible for call audits, quality monitoring, feedback, and process improvement. Drive excellence in customer experience and support performance enhancement.

Company DescriptionCEG Test House and Research Centre Pvt. Ltd (CEGTH) is one of the largest independent quality control testing laboratories in the country. Established in 1984, CEGTH is equipped with multi-disciplinary Mechanical and Chemical laboratory testing facilities for diverse areas such as Geotechnical & Geophysical investigation, Construction...

About MAXOPP:MAXOPP – School of Actionable Skills is a modern business school offering hands-on Digital Marketing & Entrepreneurship programs. We blend real-world projects, expert mentorship, and career readiness.Role Summary:As Centre Manager, you will lead Admissions, Sales, and Training Delivery at our Jaipur campus. You'll drive student enrollments,...

Responsibilities:Making Outbound Calls – Contacting potential or existing customers to inform them about products, services, or offers.Inbound Call Handling – Answering customer queries and resolving issues over the phone.Lead Generation – Identifying prospects, nurturing leads, and passing qualified leads to the sales team.Explaining Products/Services...

Responsibilities:Operations and AdministrationManage the day-to-day operations of the centre to ensure seamless and efficient functioning.Develop, implement, and monitor centre policies, procedures, and standards to ensure compliance with all company and regulatory requirements.Oversee facility management, including maintenance, security, and hygiene, to...

As part of the Call Support Team, your primary responsibility will be to manage cleaning-related complaints received from across Rajasthan. This includes registering complaint details in a predefined software system, coordinating with the concerned authorities for prompt action, updating the status of each case, and informing citizens about the resolution....

Roles and ResponsibilitiesConduct quality analysis of AR calls to identify areas for improvement.Review denial management processes to reduce denial rates and increase revenue cycle efficiency.Collaborate with team members to implement process improvements and optimize workflows.Monitor call center performance metrics, such as first-call resolution rate,...

Job Title: Telecaller – E-commerce Sales & SupportCompany: Logipool Ecommerce Solution Pvt LtdLocation: JaipurEmployment Type: Full-timeJob Overview:We are looking for a confident and customer-focused Telecaller to join our team at Logipool Ecommerce. The ideal candidate will handle inbound and outbound calls, assist customers with product inquiries,...

Job Description1 Handling complaint management right from acknowledging the call received from call centre to closing the call in ServIT2 Daily review of pending complaints3 Escalating the complaints to SDH/AM wherever any support is required for resolving the complaint4 Rendering PMS as per schedule generated through system and achieving PMS adherence as...

* Build and maintain relationships with internal and external customers.* Monitoring of invoices and bills, keeping track of approved discounts, and billing as per the tie-up.* Responsible for making the duty roster and leave management of all front office & OPD service coordinators and executives.* Regular updates to be provided to the team members.*...