Center Manager

2 weeks ago

Jaipur, Rajasthan, India Conscious Foundation Full time ₹ 4,20,000 - ₹ 6,00,000 per year

Responsibilities:

  1. Operations and Administration

  2. Manage the day-to-day operations of the centre to ensure seamless and efficient functioning.

  3. Develop, implement, and monitor centre policies, procedures, and standards to ensure compliance with all company and regulatory requirements.
  4. Oversee facility management, including maintenance, security, and hygiene, to ensure a safe, clean, and welcoming environment for staff and customers.
  5. Manage and control the centre's budget, track expenses, and ensure optimal utilization of resources to drive profitability.

  6. Handle vendor management, local procurement, and maintain accurate inventory/stock records.

  7. Sales and Business Development

  8. Drive the centre's sales targets and revenue goals through effective planning, team motivation, and local marketing initiatives.

  9. Monitor key performance indicators (KPIs) and sales metrics, analyzing performance data to identify trends and implement corrective actions.
  10. Actively engage in local business development and promotional activities in the Gopalpura area to increase centre visibility and customer footfall.

  11. Prepare and present accurate financial and operational reports to senior management on a weekly/monthly basis.

  12. Team Leadership and Management

  13. Lead, mentor, and motivate a team of staff (e.g., Sales Counsellors, Operations Staff, etc.) to achieve individual and team objectives.

  14. Oversee the recruitment, onboarding, and training of new centre staff.
  15. Conduct regular one-on-one meetings, performance reviews, and implement performance improvement plans when necessary.

  16. Foster a positive, high-performance, and customer-centric culture within the centre.

  17. Customer and Stakeholder Relations

  18. Ensure the delivery of exceptional customer service and a premium experience for all clients.

  19. Serve as the primary point of escalation for complex customer queries, complaints, and feedback, ensuring timely and effective resolution.
  20. Build and maintain strong, positive relationships with customers, partners, and local authorities.

Job Types: Full-time, Permanent

Pay: ₹25, ₹35,000.00 per month

Benefits:

  • Paid sick time

Work Location: In person

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