Call Quality Manager

Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time role for a Quality Assurance Quality Control position located on-site in Jaipur. The individual will be responsible for overseeing quality assurance and quality control processes to ensure adherence to standards and regulations. Day-to-day tasks will include conducting...

Roles and ResponsibilitiesConduct quality analysis of AR calls to identify areas for improvement.Review denial management processes to reduce denial rates and increase revenue cycle efficiency.Collaborate with team members to implement process improvements and optimize workflows.Monitor call center performance metrics, such as first-call resolution rate,...

Conduct call audits, assess agent performance, provide feedback for improvement, and prepare reports. Collaborate with teams for process enhancements, ensure compliance with regulations,and integrate customer feedback to improve service quality.

Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role located in Jaipur for a Quality Control Specialist. The Quality Control Specialist will be responsible for overseeing and implementing quality control processes. Day-to-day tasks include conducting quality inspections, ensuring adherence to Good...

Job Title: Manager Quality & Client ExperienceAbout the Role:Were seeking a seasoned Manager-Quality & Client Experience to anchor the Communication Center of Excellence. This role blends rigor and leadership – perform & drive call quality audits, lead a of team of auditors, and turn insights into actions that directly shape client experience.If you have a...

As a Quality Analyst / Quality Controller - Call Audit, you will be responsible for monitoring and evaluating the quality of customer interactions to ensure adherence to set standards, improve service delivery, and support overall customer satisfaction goals. Key Responsibilities • Call Auditing: Listen to live and recorded calls to assess the quality of...

Job descriptionRole & responsibilitiesThe QA will monitor inbound and outbound call and emails responses to assess , technical accuracy, customer service performance, andconformity to company policies and procedures.• Conduct mock calls to associate and check their work on-call and ask some productrelated questions and analyse them.• Uses quality...

Responsibilities:Making Outbound Calls – Contacting potential or existing customers to inform them about products, services, or offers.Inbound Call Handling – Answering customer queries and resolving issues over the phone.Lead Generation – Identifying prospects, nurturing leads, and passing qualified leads to the sales team.Explaining Products/Services...

Roles and ResponsibilitiesConduct call audits to ensure compliance with quality standards and policies.Monitor calls to identify areas of improvement and provide feedback to agents.Participate in call calibration sessions to align on quality expectations and best practices.Utilize QC tools such as 7QC, Root Cause Analysis, and Travel Process to drive...

Company DescriptionMiracle Group of Companies is a leader in India's packaging industry, providing a diverse range of high-quality products such as corrugated boxes, mono cartons, adhesive labels, flexible packaging, and blow molding jars. With over 2500 dedicated employees, we are embarking on an exciting journey to create India's first Packaging Park. Our...