Call Quality Manager

Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time role for a Quality Assurance Quality Control position located on-site in Jaipur. The individual will be responsible for overseeing quality assurance and quality control processes to ensure adherence to standards and regulations. Day-to-day tasks will include conducting...

Conduct call audits, assess agent performance, provide feedback for improvement, and prepare reports. Collaborate with teams for process enhancements, ensure compliance with regulations,and integrate customer feedback to improve service quality.

Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role located in Jaipur for a Quality Control Specialist. The Quality Control Specialist will be responsible for overseeing and implementing quality control processes. Day-to-day tasks include conducting quality inspections, ensuring adherence to Good...

Job Title: Manager Quality & Client ExperienceAbout the Role:Were seeking a seasoned Manager-Quality & Client Experience to anchor the Communication Center of Excellence. This role blends rigor and leadership – perform & drive call quality audits, lead a of team of auditors, and turn insights into actions that directly shape client experience.If you have a...

Role & responsibilitiesThe QA will monitor inbound and outbound call and emails responses to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.• Conduct mock calls to associate and check their work on-call and ask some productrelated questions and analyse them.• Uses quality...

Job descriptionRole & responsibilitiesThe QA will monitor inbound and outbound call and emails responses to assess , technical accuracy, customer service performance, andconformity to company policies and procedures.• Conduct mock calls to associate and check their work on-call and ask some productrelated questions and analyse them.• Uses quality...

Position title: Quality ManagerReports to: Head of Production & DesignEducation • Bachelor's degree / Diploma in Mechanical Engineering, Industrial Engineering, or related field.Professional certifications in Quality Management (ISO 9001, Six Sigma, etc.) preferred.Experience 12–15 years in Furniture / Interior / Leather industries, precision...

Roles and ResponsibilitiesConduct call audits to ensure compliance with quality standards and policies.Monitor calls to identify areas of improvement and provide feedback to agents.Participate in call calibration sessions to align on quality expectations and best practices.Utilize QC tools such as 7QC, Root Cause Analysis, and Travel Process to drive...

Position title:Quality ManagerAbout the Company:Trunks company established in 2011, explores an unparallel realm in the world of Trunk making. Our story of passion, perseverance and creative expression is inspired by our roots & cultural heritage, defying conventional imagination, thus establishing an industry of our own.Since inception we have been...

Hiring for QA.Languages Required (Any one):English & Hindi,Job Description:We are looking for a detail-oriented and experienced Quality Analyst (QA) from the BPO sector who is worked in Sales or Banking, The ideal candidate will be responsible for monitoring and evaluating customer interactions to ensure the highest quality standards are maintained across...