Head - Application Support

4 days ago

Jaipur, Rajasthan, India Ladders UP HR Solutions LLP - Connecting Right Talent Since 2016 Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Description
Job Title : Head Application Support (VP/SVP)

Location : Jaipur, Maharashtra

Role Overview
Head of Application Support will lead the enterprise application support function, ensuring seamless operation, performance, and enhancement of mission-critical systems including core lending platforms, CRM, digital channels, and analytics tools. This role demands strategic leadership, technical expertise, and strong stakeholder management to align technology with business goals.

Key Responsibilities

  • Define and implement Application Support strategy aligned to NBFC business and IT objectives.
  • Establish governance mechanisms, SLAs, and escalation matrices for all production systems.
  • Lead, mentor, and develop Application Support team to ensure high availability and strong service orientation.
  • Oversee end-to-end support of business applications including LMS, LOS, CRM, Collection, Payment Gateway, Treasury, Accounting, Co-lending, Insurance and Digital Channels etc.
  • Manage incident, problem, and change management processes following ITIL best practices.Maintain complete documentation SOPs, runbooks, incident logs, and knowledge base.
  • Drive root cause analysis (RCA) for recurring issues and ensure permanent corrective actions.
  • Monitor daily health checks, batch jobs, integrations, and data flows across applications.
  • Coordinate with application vendors (e.g., Nucleus, Salesforce, Oracle, IDfy, Perfios, etc.) for issue resolution, upgrades, and enhancements.
  • Review vendor SLAs, performance, and ensure adherence to agreed turnaround times.
  • Manage AMC and support contracts, renewal timelines, and vendor escalations.
  • Act as the key escalation point for business teams for any production issues.
  • Ensure timely communication, updates, and impact assessment for incidents or planned downtimes.
  • Work closely with business users, product owners, and development teams for functional alignment and continuous improvement.
  • Implement monitoring dashboards, alerts, and proactive health checks for critical applications. Publish daily/weekly/monthly performance reports, SLA dashboards, and downtime analysis.
  • Drive automation to reduce manual dependency in routine support tasks and reconciliations.
  • Standardize processes for release management, deployments, and environment stability.
  • Ensure compliance with internal IT policies, regulatory and audit requirements (RBI, ISO etc). Participate in audits, DR drills, and business continuity exercises.
  • Track and report key metrics such as incident volumes, MTTR, uptime %, and recurring issues.
  • Present improvement plans and highlight risk areas to senior management.

Required Skills & Experience

  • Strong knowledge of NBFC domain processes Lending, Collections, Payments, CRM, Treasury, Accounting, Co-lending etc.
  • Hands-on understanding of key platforms such as Nucleus LMS, Oracle Fusion, Salesforce, or similar systems.
  • Sound understanding of APIs, integrations, middleware, and database performance.
  • Expertise in ITIL processes and service management tools (ServiceNow, Mange Engine etc.).
  • Proven ability to manage vendors and internal cross-functional teams.
  • Excellent communication, analytical, and problem-solving skills.

Preferred Qualifications

  • Bachelors or Masters in Computer Science, IT, or related discipline.
  • 1218 years of experience in Application Support / Production Support, preferably in NBFC or BFSI.
  • Minimum 5 years in a leadership or managerial role handling multi-application environments.
  • ITIL certification preferred.

)

  • Application Support Analyst

    2 weeks ago

    Jaipur, Rajasthan, India Victrix Systems And Labs Full time ₹ 2,50,000 - ₹ 4,50,000 per year

    Responsibilities :Entry-level, focused on learning and reactive support.Handle basic IT support tickets for third-party applications used in production and manufacturing.Supports tasks in larger projects by participating in system rollouts and upgrade testing.Collaborate with software developers and engineering teams to support deployment, testing, and...

  • Head – Application Support

    2 weeks ago

    Jaipur, Rajasthan, India Ladders UP HR Solutions LLP - Connecting Right Talent Since 2016 Full time ₹ 15,00,000 - ₹ 30,00,000 per year

    Job Title: Head – Application Support (VP/SVP)Location: Jaipur, MaharashtraRole Overview:Head of Application Support will lead the enterprise application support function, ensuring seamless operation, performance, and enhancement of mission-critical systems including core lending platforms, CRM, digital channels, and analytics tools. This role demands...

  • Head of Operations

    2 weeks ago

    Jaipur, Rajasthan, India ORVI Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company: Orvi Surfaces Pvt Ltd,Location: Mahindra SEZ, JaipurHead of Operations – Luxury Surfaces & Handcrafted ProductsOrvi is a luxury surface and lifestyle brand known forblending traditional craftsmanship with modern design. Our products include bespoke stone, metal, wood, and semi-precious inlays for high-end projects across India and abroad. We are...

  • Store Head

    1 week ago

    Jaipur, Rajasthan, India Hans Consulting Full time ₹ 7,80,000 per year

    Job Title: Store HeadLocation: Mahindra World City, Ajmer Road, JaipurSalary: Upto 8 LPAIndustry Type: Transformers and MetersAbout the Role:We are seeking a highly experienced and results-driven Store Head to manage the end-to-end store operations within our manufacturing facility. The ideal candidate will possess a strong background in manufacturing,...

  • Center Head- Chitrakoot

    6 days ago

    Jaipur, Rajasthan, India Footprints Childcare Full time ₹ 4,80,000 - ₹ 5,00,000 per year

    Position: Preschool Centre Head /PrincipalLocation: B-4/30, Mahant Swami Marg, Sector-4, Chitrakoot , Jaipur Rajasthan Working Days and Timing: 9:00AM to 5:00PM (Mon to Fri ) Sat- (10AM to 4PM)Reporting time: (8:45AM)(Female candidates only)Role & Responsibilities-Leadership and Management:Provide strong leadership to a team of teachers and support...

  • Centre Head

    6 days ago

    Jaipur, Rajasthan, India MetaApply Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job Description- Center Head – Company Owned Experience CenterWhat S/He will do:·Ensure admissions targets are met for the center.· Counsellor Training and Certification (destination knowledge, converting lead to committed, application management.· Review weekly/monthly and quarterly team targets of converting prospective students into confirmed...

  • Head of Digital Marketing

    2 weeks ago

    Jaipur, Rajasthan, India Octal IT Solution (CMMI Level 3 Appraised) Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company DescriptionOctal IT Solution is a leading digital transformation company with over 18 years of industry experience, offering next-gen web and mobile app development solutions worldwide. We specialize in custom software development, mobile app development for iOS, Android, and cross-platform apps, enterprise-grade SaaS applications, and advanced...

  • Operations Head

    2 weeks ago

    Jaipur, Rajasthan, India Orvi Design Studio Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Orvi is a luxury surface and lifestyle brand known forblending traditional craftsmanship with modern design. Our products include bespoke stone, metal, wood, and semi-precious inlays for high-end projects across India and abroad. We are looking for ahands-on Head of Operationsto lead our production facility, streamline processes, and ensure timely delivery...

  • Unit Head

    2 weeks ago

    Jaipur, Rajasthan, India Intech Organics Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Role & responsibilities• Headed the pre-commissioning and commissioning of chemical plants as well as scaling up the chemical production.Identify and implement plant improvement opportunities; translate insights into actionable tasks and plans.Ensure achievement of production targets in compliance with quality standards and safety protocols.Prepare and...

  • Head of Marketing

    2 weeks ago

    Jaipur, Rajasthan, India Dataabsolute Technologies Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Company DescriptionDataabsolute Technologies, founded in India in 2012, is a rapidly growing IT solutions company committed to delivering personalized and precise technology services. With expertise across multiple platforms such as Salesforce, NetSuite, SAP, and Microsoft Dynamics 365, our team supports digital transformation across diverse industries,...