Team Lead- Customer Delight

2 days ago

Pune, Maharashtra, India REBEL FOODS Full time US$ 90,000 - US$ 1,20,000 per year

About Rebel Foods

We are surrounded by the world's leading consumer companies led by technology - Amazon for retail, Airbnb for hospitality, Uber for mobility, Netflix and Spotify for entertainment, etc. Food & Beverage is the only consumer sector where large players are still traditional restaurant companies. At Rebel Foods, we are challenging this status quo as we are building the world's most valuable restaurant company on the internet, superfast.

The opportunity for us is immense due to the exponential growth in the food delivery business worldwide which has helped us build 'The World's Largest Internet Restaurant Company' in the last few years. Rebel Foods' current presence in 10 countries (including India, Indonesia, UAE, UK, Malaysia, Singapore, Bangladesh) with close to 50 brands and 4500+ internet restaurants has been built on The Rebel Operating System.

While for us it is still Day 1, we know we are in the middle of a revolution towards creating never seen before customer-first experiences. We bring you a once-in-a-lifetime opportunity to disrupt the 500year-old industry with technology at its core.

We urge you to refer to the below to understand how we are changing the restaurant industry before applying at Rebel Foods.

https://jaydeep-

About Customer Delight Team

Customer Delight team is the heart of Rebel Foods with an aim to provide a Unique, Memorable Delightful and Sure (UMDS) experience to all the customers throughout their journey. A team that is always excited to help customers crossing extra miles. Acting as real advocates to customers when needed.

We leverage and maximize the true potential of what we have built over the years, since our inception in 2012 and are set to fuel the next biggest revenue channel for Rebel. Read more about it here:

Why do we want to hire Senior Team Manager (Team Lead):-

Just imagine when you are a customer and need help. The first thought each individual may get is to call the customer care, because there is someone who is really a specialist and also keen in solving your query. As a Senior Team Manager (Team Lead) you would be involved in strategizing and setting the UMDS experience for your team to meet the required metrics. Overseeing the day- to day operations run smoothly by delegating the tasks aptly. Being a growing organization, we are extremely tech oriented and believe in maximum automation. Hence your role would also involve extensive working on MS Suite. With your high leadership and communication skills you would resolve the queries of your team and the customers whenever required. You would also partner with the other teams to ensure seamless support to the business unit.

Candidate Requirements:-

We are looking out for someone who can come onboard to play this very critical and Collaborative role. Following is the background we are looking for:-

  • As a Senior Team Manager (Team Lead) the individual should have a high leadership stint in managing small to medium sized teams
  • An analytical person with an experience of 3 years, who understands the business and can make quick decisions
  • Understands prioritization of work and who ensures a high level of coaching is provided to the team.

  • Customer Delight Associate

    5 days ago

    Pune, Maharashtra, India White Force Full time

    Job description Job Location- Pune Seniority Level- Individual Contributor Range Of Experience- 6months to 2 years Job Summary: Write the Job Summary on what this role would be doing, this is direct summary of Top Role Activities. Include details on the department and its visionAt FITTR, we're committed to delivering exceptional experiences to our...

  • Customer Delight Executive

    4 weeks ago

    Pune, Maharashtra, India Ugaoo Agritech Private Limited Full time

    Job DescriptionAbout Ugaoo:-Ugaoo is India's leading gardening and plant care brand, dedicated to making plant parenting simple, accessible, and enjoyable. Rooted in a legacy that began in 1885 with Namdeo Umaji, India's oldest seed company, we blend traditional agricultural expertise with modern innovation. Our product range includes live plants, planters,...

  • Team Lead – Appointment Generation

    1 day ago

    Pune, Maharashtra, India Only B2B | Lead Generation & Marketing Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionOnly B2B is a globally trusted ISO-compliant demand generation company that provides intelligent strategies for lead generation and demand generation. Our experts utilize the latest and most sophisticated methods to generate warm, qualified sales leads, supporting your sales and marketing teams. We aim to nurture these leads into...

  • Team Leader

    1 day ago

    Pune, Maharashtra, India Team Computers Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    We have excellent opening for the position of Team Lead. (Sr. Desktop Engineer)Qualification: Any graduateExperience: 4 to 10 YrsJob Location: Pune (Pimpari)JD as followsPreparation of Daily Client reports & Application Outage communications.IT Service Management (ITSM) based on ITIL best practices.ITIL V3 Service Strategy, Service Transition, Service...

  • Ugaoo - Executive - Customer Delight (1-4 yrs)

    4 weeks ago

    Pune, Maharashtra, India Ugaoo Agritech Pvt Ltd Full time

    About Ugaoo:-Ugaoo is India's leading gardening and plant care brand, dedicated to making plant parenting simple, accessible, and enjoyable. Rooted in a legacy that began in 1885 with Namdeo Umaji, India's oldest seed company, we blend traditional agricultural expertise with modern innovation.- Our product range includes live plants, planters, seeds, and...

  • Sales Executive

    2 days ago

    Pune, Maharashtra, India The Delight Foods Full time ₹ 17,000 per year

    Delight Foods is a fast-growing food brand delivering Frozen Chicken, Ready-to-Eat products, and Fresh Chilled Chicken. With a strong commitment to safety, hygiene, and taste, we are expanding our sales teamKey Responsibilities:Drive sales across retail & B2B channels.Build and maintain strong customer relationships.Achieve monthly sales targets.Promote...

  • Customer Service Team Lead

    18 hours ago

    Pune, Maharashtra, India Kambson Express Logistics Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Lead and manage customer service team, handle queries & escalations, oversee order booking/tracking, coordinate with operations, ensure client communication, monitor KPIs, train staff, and maintain service quality

  • Lead Generation

    2 days ago

    Pune, Maharashtra, India Lead Crafter Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    * Greetings from Starhire consultancyURGENT HIRING*Lead Generation Executive And Demand Generation Executive (EXPERIENCED)*Are u ready to elevate your career with an exciting role in lead generation and demand genaration? Join our dynamic teamPosition:Lead Generation Executive/Demand Generation Executive*Location:NIBM Road , Pune*What we're looking...

  • Team Lead

    7 days ago

    Pune, Maharashtra, India Right Move Full time

    Greetings for the Day…We are looking for a Team Lead for one of our esteemed clients in Pune having experience into banking domain.Exp: - 4 – 5 + years (Min 2 years as a lead on paper)Location: PuneCTC: Up to 10 LPAShifts: - Rotational (24 * 7)Job Description: -The Team Lead will be responsible for managing a team of customer service/operations...

  • Team Lead

    2 days ago

    Pune, Maharashtra, India Apex One Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Title: Assistant Manager – International Process | BPOCompany:ClientLocation:PuneExperience:Minimum 5+ years (with at least 2 years as Assistant Manager/Team Lead – on paper)Team Size Managed:15–20 FTEsIndustry Preference:International BPO/Service DeliveryRole OverviewClient is looking for an experiencedTeam Leadwith strong people management and...