
Team Lead
2 days ago
We are looking for a Team Lead for one of our esteemed clients in Pune having experience into banking domain.
Exp: - 4 – 5 + years (Min 2 years as a lead on paper)
Location: Pune
CTC: Up to 10 LPA
Shifts: - Rotational (24 * 7)
Job Description: -
The Team Lead will be responsible for managing a team of customer service/operations executives handling banking processes (Voice / Non-Voice). The role involves driving team performance, ensuring compliance with regulatory guidelines, achieving SLA/KPI targets, and maintaining a high level of customer satisfaction
• Strong knowledge of banking operations (retail banking, credit cards, loans, payments, KYC/AML, or similar domains).
• Experience in managing a team in a BPO/Banking environment.
• Excellent communication, coaching, and conflict resolution skills.
• Team Management & Performance
• Lead, motivate, and manage a team of [15–20] associates in the banking process.
• Monitor and manage daily operations to meet process SLAs (AHT, Quality, CSAT, TAT, Accuracy).
*We are looking for candidates who can join us within 30 days*
Thanks & Regards,
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