Team Leader

1 day ago

Pune, Maharashtra, India Binated Full time ₹ 15,00,000 - ₹ 25,00,000 per year

The role of a Team Lead – Support Services is to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive.

The individual must be an organized, reliable, and results-driven professional. They must have a practical mind to solve problems on the spot partnered with an ability to see the "big picture" and make improvements. As a Team Lead - Support Services, you must also have excellent customer service and communication skills.

The goal is to do everything possible to attain organization goals and achieve great results for our company.

Job Responsibilities

  • Responsible for the day-to-day function of the systems and processes and ensuring high quality of services.
  • Ensure all processes operate smoothly and align with our quality standards.
  • Maximize the efficiency of all business processes.
  • Monitor daily operations and address potential issues when they arise.
  • Ensure that all process SOP's are up to date and updated in company Portal
  • Adhering to client requirements, managing client relationships independently, work with the client organization well to ensure target KPIs are met in the account.
  • Manage Attrition in the account, drive retention initiatives on the floor to manage tenured and experienced employees.
  • Monitor financial data and recommend solutions that will improve profitability.
  • Ensuring that the team is well equipped, well trained, and motivated to meet the service level agreement of the company.
  • Leading team members including Associate Team Leads of all teams and SME's
  • Coordinating with them to provide feedback related to the Process Performance, Training Initiatives.
  • Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.
  • Establish process KPIs and conduct quality assessments.
  • Perform trend analysis on MIS/ data and identify deficiencies (tools, metrics and reports) and recommend solutions; ensure maintenance of processes and procedures to facilitate the same.
  • Highly involved in Quality Assurance and Process Improvement activities to always make sure customer standards and company standards are met.
  • Scheduling refresher training based on TNA (Training needs Analysis). Involved in quality checks, internal / external audit and calibrations with PTB department. (Professional Telephonic Behavior).
  • Conducting & maintaining documented Feedback, Coaching & Counseling.
  • Ensure work ethics are followed & also conducting Activities for Team Motivation. Coordinating with Technology and other support functions to ensure smooth functioning

Requirements and skills

  • Proven experience as BPO center lead or similar position
  • Experience in customer service is required
  • Knowledge of performance evaluation and customer service metrics
  • Solid understanding of reporting and budgeting procedures
  • Proficient in MS Office
  • Outstanding communication and interpersonal skills
  • Excellent organizational and leadership skills with a problem-solving ability
  • Positive and patient
  • Graduate, Higher degree in a relevant discipline will be appreciated.

  • Team Leader

    1 day ago

    Pune, Maharashtra, India Immortal Manpower Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Team Leader who is having minimum 1+ years of experience, job located in Pune. The Team Leader will be responsible for managing and supervising team members, ensuring productivity, setting goals, and monitoring performance. The role includes...

  • Team Leader

    1 week ago

    Pune, Maharashtra, India Rode Exports And Services Full time ₹ 4,00,000 - ₹ 12,00,000 per year

    Job Description for Team LeaderWhat we are looking forWe are currently hiring for a Team Leader. We are seeking a dynamic and results-driven Team Leader Core Sales to join our growing organization.This role requires a strong leader who can balance personal execution with team oversight, foster motivation, and align the team's efforts with organizational...

  • Team Leader

    5 days ago

    Pune, Maharashtra, India ADA Tech Solutions Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Hiring Loan Sales Team Leader with 2–4 yrs exp. Lead & motivate team, drive loan sales, achieve targets & ensure productivity. Freshers not eligible. Required Candidate profileExperienced Loan Sales professional (2–4 yrs) with strong leadership, target achievement, and team management skills. Freshers not eligible.

  • Team Leader

    2 weeks ago

    Pune, Maharashtra, India Credence Global Solutions Full time ₹ 12,00,000 - ₹ 15,00,000 per year

    Hiring for Team Leader - Operations (RCM) experienceCall : PragatiJob Category: Revenue Cycle ManagementJob Type: Full TimeJob Location: PuneJob DescriptionWe're looking for an experienced Team Lead to drive performance in AR Follow-up, Denial Management, and overall Revenue Cycle Management.Role Highlights:Lead and manage a team handling end-to-end RCM...

  • Team Leader

    1 week ago

    Pune, Maharashtra, India Life Space Property Solution Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title: Team Leader / ManagerCompany: Life Space Property Solution Pvt LtdLocation: Wakad, PuneJob Type: Full-timeSalary: As Per Industry StandardAbout Us:We are a prominent real estate channel partner firm specializing in offering end-to-end property consultation services for residential projects. We're seeking an experienced and dynamic Team...

  • Team Leader

    1 day ago

    Pune, Maharashtra, India Highrise Solutions LLP Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Description:Job Title: Team Leader - OperationsJob Overview:We are seeking an experienced and dedicated professional to join our team as a Team Leader for Call Center and Back Office Operations. The ideal candidate will have a strong background in managing both call center and back-office processes, ensuring operational efficiency, and leading a team to...

  • Team Leader

    5 days ago

    Pune, Maharashtra, India IDP Education Ltd Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Location:Pune, MH, IN, INDCompany: IDP Education India Private LtdRequisition ID: 3623About IDPIDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than...

  • Team Leader Chat

    1 week ago

    Pune, Maharashtra, India Tech Mahindra Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Summary:The Team Leader will oversee and guide a team of chat and email support representatives to deliver exceptional customer service. The ideal candidate is a motivated and proactive leader with excellent communication skills, a knack for problem-solving, and a focus on fostering a positive team environment.Required skills and qualifications:Proven...

  • Team Leader

    2 weeks ago

    Pune, Maharashtra, India Brickfolio Pvt. Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Role OverviewWe are looking fordynamic and result-driven Team Leadersto manage and grow our Loan Vertical. The role involvesleading a team of Strategic Loan Planners, driving business across both secured and unsecured loan products, strengthening bank/NBFC partnerships, ensuring compliance, and delivering strong sales performance.Key ResponsibilitiesLead,...

  • Team Leader

    1 day ago

    Pune, Maharashtra, India DC Consultants Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description:We have an urgent opening for the position of Team Leader for a reputed Real Estate Company for their  Pune (Baner Road & Viman Nagar) Location.Objective of the role:Planning, implementing, managing and overseeing sales strategyResponsible for the revenue target for the region/projectCreate a high performing teamSupervisory...