Team Leader Chat

13 hours ago

Pune, Maharashtra, India Tech Mahindra Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job Summary:

The Team Leader will oversee and guide a team of chat and email support representatives to deliver exceptional customer service. The ideal candidate is a motivated and proactive leader with excellent communication skills, a knack for problem-solving, and a focus on fostering a positive team environment.

Required skills and qualifications:

  • Proven experience in a supervisory, team leader, or other relevant management role.
  • Experience in a non-voice customer service or back-office process, particularly with chat and email support.
  • Strong verbal and written communication skills to effectively communicate with both team members and management.
  • Excellent interpersonal skills and high emotional intelligence to build strong working relationships.
  • Exceptional problem-solving, analytical, and decision-making abilities.
  • Solid organizational and time management skills to manage competing priorities.
  • Proficiency with relevant software, such as customer relationship management (CRM) systems and Microsoft Office.

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