
Team Leader
7 hours ago
Leading BPO in Pune
Hiring For Team Leader/Assistant Manager
US Healthcare Voice Process
CTC UPTO 8 LPA
Require min 1 Year as Team Leader Experience in International BPO in HEalthcare Process
Strong in Operations Matrices like Attrition, Shrinkage, CSAT
Shifts 24*7
Require Excellent Communication skills in Written & Verbal
Call or mail CV at
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability
Description Essential Functions/Core Responsibilities
• Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements
• Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations
• Communicate expectations to employees and provide timely updates
• Provide subject matter expertise in handling escalated customer calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
• Stay current on internal work processes, policies and procedures. Attend required manager development training
Preferred candidate profile
Must be Working as Team Leader in International BPO
Must have Good Communication Skills
Experience in Voice Process
Perks and benefits
Good Incentives
Interested candidates can call at or mail their cv
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