Team Leader

3 days ago


Pune, Maharashtra, India Credence Resource Management Full time ₹ 9,00,000 - ₹ 12,00,000 per year

JOB DESCRIPTION

TEAM LEADER

Job Description

Team Leader | Credence Resource Management Pvt. Ltd

Credence Resource Management Pvt. Ltd

Organization Unit

Division

Information Technology

Team Leader

Pune

Position

Location

Job Roles & Responsibilities

Diagnose and resolve technical hardware and software issues such as operating

systems, Microsoft Oce, mails, Outlook, Internet Explorer, desktops, laptops,

printers, basic LAN/WAN connectivity and others as assigned.

Escalate the issue accordingly to escalation process when unable to resolve it.

Manage service requests, software installations, new computer setups, upgrades.

Monitor daily backups, etc.

Ensure all system & Servers are updated with latest antivirus & Window patches.

Respond to requests for technical assistance in person, via phone, electronically.

Advise user on appropriate action.

Managing the service desk.

Documentation, Coordinate with Vendor, Service Provider, etc.

Basic knowledge of Networking such as VLAN Conguration, Firewall CFS, DHCP on

Cisco switch

Candidate Requirements

At least 6 years of experience.

Knowledge of computer hardware, operating system & application such Microsoft

Oce, Mailing system, Internet explorer, basic networking, printers etc.

Troubleshooting the Hardware and Software problems.

Should be open to work in 24*7 environments.

Good communication skills.

Ability to respond to production issues on a 24x7 basis and extending beyond

Normal Working Hours.

Should be 12th or Diploma with Certication in Technical course.


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