
Team Lead
1 day ago
Job Title: Assistant Manager – International Process | BPO
Company:
Client
Location:
Pune
Experience:
Minimum 5+ years (with at least 2 years as Assistant Manager/Team Lead – on paper)
Team Size Managed:
15–20 FTEs
Industry Preference:
International BPO/Service Delivery
Role Overview
Client is looking for an experienced
Team Lead
with strong people management and service delivery skills to lead a high-performing team of Process Associates. The ideal candidate must have prior experience in managing international processes and will be responsible for ensuring operational excellence, customer satisfaction, and team development.
Key Responsibilities
- Lead and manage a team of 15–20 FTEs, driving consistent performance and productivity.
- Understand operational requirements and implement best practices for efficiency and quality.
- Design, execute, and monitor new processes, tools, and workflows for service delivery.
- Foster a team culture that emphasizes accountability, collaboration, and excellent customer service.
- Motivate, mentor, and coach team members to meet business goals and maintain high standards.
- Monitor team performance, conduct reviews, and implement corrective action plans when needed.
- Prepare and analyze MIS reports for leadership review.
- Interact with customers, resolve queries, and manage escalations effectively.
- Coordinate and supervise day-to-day team operations.
- Respond to written/electronic correspondence in a timely and professional manner.
Requirements
- Minimum 2 years of experience as Assistant Manager/Team Leader (on paper) in an international process.
- Proven track record in managing teams of 15–20 FTEs.
- Strong people management and service delivery expertise.
- Excellent communication skills (verbal & written) with international exposure.
- Strong problem-solving, analytical, and decision-making skills.
- Experience in preparing and analyzing MIS reports.
- Ability to thrive in a fast-paced, customer-focused environment.
Skills: bpo,management,international process
-
Team Lead – Appointment Generation
3 days ago
Pune, Maharashtra, India Only B2B | Lead Generation & Marketing Full time ₹ 8,00,000 - ₹ 12,00,000 per yearCompany DescriptionOnly B2B is a globally trusted ISO-compliant demand generation company that provides intelligent strategies for lead generation and demand generation. Our experts utilize the latest and most sophisticated methods to generate warm, qualified sales leads, supporting your sales and marketing teams. We aim to nurture these leads into...
-
Team Leader
3 days ago
Pune, Maharashtra, India Team Computers Full time ₹ 15,00,000 - ₹ 25,00,000 per yearWe have excellent opening for the position of Team Lead. (Sr. Desktop Engineer)Qualification: Any graduateExperience: 4 to 10 YrsJob Location: Pune (Pimpari)JD as followsPreparation of Daily Client reports & Application Outage communications.IT Service Management (ITSM) based on ITIL best practices.ITIL V3 Service Strategy, Service Transition, Service...
-
Lead Generation
1 day ago
Pune, Maharashtra, India Lead Crafter Full time ₹ 9,00,000 - ₹ 12,00,000 per year* Greetings from Starhire consultancyURGENT HIRING*Lead Generation Executive And Demand Generation Executive (EXPERIENCED)*Are u ready to elevate your career with an exciting role in lead generation and demand genaration? Join our dynamic teamPosition:Lead Generation Executive/Demand Generation Executive*Location:NIBM Road , Pune*What we're looking...
-
Team Lead
1 day ago
Pune, Maharashtra, India Checkmarx Full time ₹ 8,00,000 - ₹ 15,00,000 per yearJob Title- Team LeadLocation- Pune (Hybrid)Skills- Java, API, Frontend Technologies, Team Lead, Cloud experience
-
Team Lead
4 days ago
Pune, Maharashtra, India One97 Communications Limited Full time ₹ 5,00,000 - ₹ 12,00,000 per yearCompany DescriptionOne97 Communications Ltd. is India's leading mobile-internet company offering digital goods and services to mobile consumers under the Paytm brand. The company provides mobile advertising, marketing, and payment solutions for merchants. One97 is backed by top investors including SAIF Partners, Intel Capital, SAP Ventures, and Silicon...
-
Team Lead
4 weeks ago
Pune, Maharashtra, India Right Move Full timeGreetings for the Day…We are looking for a Team Lead for one of our esteemed clients in Pune having experience into banking domain.Exp: - 4 – 5 + years (Min 2 years as a lead on paper)Location: PuneCTC: Up to 10 LPAShifts: - Rotational (24 * 7)Job Description: -The Team Lead will be responsible for managing a team of customer service/operations...
-
Team Lead
23 hours ago
Pune, Maharashtra, India Swiggy Full time ₹ 9,00,000 - ₹ 12,00,000 per yearKey Responsibilities for TLTeam Management: Lead and motivate a team of telecaller to meet targets and KPIs.Strategy Execution: Implement effective recruitment strategies aligned with company goals and staffing needs.Performance Monitoring: Track team performance and provide regular feedback to improve efficiency and outcomes.Maintain the MIS dashboards and...
-
Team Lead
4 weeks ago
Pune, Maharashtra, India Right Move Full timeGreetings for the Day… We are looking for a Team Lead for one of our esteemed clients in Pune having experience into banking domain. Exp: - 4 – 5 + years (Min 2 years as a lead on paper) Location: Pune CTC: Up to 10 LPA Shifts: - Rotational (24 * 7) Job Description: - The Team Lead will be responsible for managing a team of customer service/operations...
-
Team Lead
24 hours ago
Pune, Maharashtra, India Tenb Fintech Full time ₹ 8,00,000 - ₹ 12,00,000 per yearJob Title: Assistant Manager Outbound SalesLocation: PuneFunction: Sales & Business OperationsExperience: 6 -12 yearsRole Overview :We are looking for a high-performing Assistant Manager from a outbound contact center space to lead a large tele-sales team focused on driving business results through outbound calling efforts. The ideal candidate brings deep...
-
Team Lead
4 days ago
Pune, Maharashtra, India ADA Tech Solutions Full time ₹ 2,50,000 - ₹ 12,00,000 per yearHiring Team Lead – Loan Sales with 3+ yrs loan sales exp & 1–4 yrs team handling. Drive loan acquisition, lead team performance & achieve sales targets. Required Candidate profile3+ yrs in loan sales, 1–4 yrs as TL, strong leadership & client acquisition skills. Age 25–35 yrs, target-driven, result-oriented. Freshers not eligible.