Regional Head Operations

2 days ago

Mumbai, Maharashtra, India Personnel Search Services Group Full time ₹ 12,00,000 - ₹ 36,00,000 per year

About the client: PSS has been mandated to hire a Regional Head - Operations
for a multispecialty tertiary care hospital that brings a unique healthcare experience to the community. They will serve as the strategic and operational leader, responsible for the overall direction, performance, and growth of the hospital. The Regional Head will ensure clinical excellence, financial sustainability, employee engagement, and regulatory compliance, while upholding the hospital's mission of delivering high-quality, patient-centered care.

Key Responsibilities

  • Strategic Leadership
  • Define and implement the hospital's short and long-term strategic vision in alignment with the board's directives.
  • Lead organizational growth, expansion, and innovation initiatives across clinical and non-clinical areas.
  • Represent the Hospital at industry forums, government bodies, investor meetings, and with external stakeholders.
  • Operational Excellence
  • Oversee day-to-day hospital operations including clinical services, nursing, diagnostics, facilities, and support departments.
  • Ensure operational efficiency, timely delivery of services, and seamless coordination across departments.
  • Drive excellence in patient care, safety, and satisfaction through data-backed decisions and clinical quality initiatives.
  • Financial Management
  • Maintain financial health by optimizing revenue generation, controlling costs, and managing budgets effectively.
  • Ensure compliance with statutory and regulatory requirements for financial reporting, tax, and audits.
  • Develop business models that ensure profitability, sustainability, and scalability. 4. Medical & Clinical Oversight
  • Collaborate closely with the Chief Medical Officer, clinical leadership, and specialty heads to ensure evidence-based practices and clinical outcomes improvement.
  • Support medical staff recruitment, retention, training, and performance evaluation.
  • Promote a culture of medical ethics, research, and continuous clinical improvement.
  • People & Culture
  • Build a high-performance culture driven by accountability, integrity, and compassion.
  • Ensure talent acquisition, learning & development, and HR policies align with organizational goals.
  • Foster leadership development and succession planning at all levels. 6. Compliance & Risk Management
  • Ensure hospital operations are compliant with all healthcare regulations, quality accreditation standards (e.g., NABH, JCI), and government health schemes.
  • Oversee risk mitigation, legal affairs, internal audits, and corporate governance.
  • Stakeholder Management
  • Engage with internal and external stakeholders including patients, staff, board members, vendors, visiting consultants and departmental leaders.
  • Maintain transparent communication with the Board of Directors through regular updates on financials, operations, and strategic progress.

Experience
Minimum 15+ years of progressive leadership experience in hospital or healthcare management.

Education
Postgraduate degree in Hospital Administration / MBA in Healthcare or equivalent.

Skills

  • Strategic Thinking & Vision
  • Financial & Business Acumen

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