Crm Executive

1 week ago


Bengaluru, Karnataka, India Concorde Group Full time US$ 4,00,000 - US$ 12,00,000 per year

Job Description

Designation: Customer Relationship Management (CRM)

Developing and implementing strong and long-lasting CRM strategies to

improve a company's customer loyalty and retention.

Conducting quality assurance surveys to determine customer satisfaction and

using this data to improve areas of complaint.

Deciding on a CRM system's structure and ensuring it harmoniously operates

across every relevant department in an organisation.

Communicating with customers directly through the CRM system and quickly

solving customer problems.

Monitoring customer behaviour and implementing strategies to ensure

maximum profitability.

Building and maintaining customer relationships to drive Return On

Investment, customer retention and high customer satisfaction.

Identifying potential new customers and target markets and communicating

this information to the relevant departments to maximise profitability.

Using marketing techniques (like email marketing, social media/digital

marketing and campaign management) to update customers on the newest



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