Crm Executive
1 week ago
Job Description
Designation: Customer Relationship Management (CRM)
Developing and implementing strong and long-lasting CRM strategies to
improve a company's customer loyalty and retention.
Conducting quality assurance surveys to determine customer satisfaction and
using this data to improve areas of complaint.
Deciding on a CRM system's structure and ensuring it harmoniously operates
across every relevant department in an organisation.
Communicating with customers directly through the CRM system and quickly
solving customer problems.
Monitoring customer behaviour and implementing strategies to ensure
maximum profitability.
Building and maintaining customer relationships to drive Return On
Investment, customer retention and high customer satisfaction.
Identifying potential new customers and target markets and communicating
this information to the relevant departments to maximise profitability.
Using marketing techniques (like email marketing, social media/digital
marketing and campaign management) to update customers on the newest
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