CRM Technical

17 hours ago

Bengaluru, Karnataka, India Nilasu Consulting Services Full time ₹ 12,00,000 - ₹ 36,00,000 per year
  1. Solution Design: Work closely with business analysts and stakeholders to understand business requirements and translate them into technical designs for CRM solutions. Design end-to-end CRM processes and functionalities to streamline sales, marketing, and service operations.
  2. Customization and Configuration: Customize and configure CRM applications based on business requirements using tools such as SAP CRM, Salesforce, Microsoft Dynamics, or other CRM platforms. Configure user interfaces, data models, workflows, and business rules to support business processes.
  3. Integration: Integrate CRM systems with other enterprise systems such as ERP (Enterprise Resource Planning), BI (Business Intelligence), and marketing automation tools. Implement data interfaces, APIs, and middleware solutions to ensure seamless data exchange and process integration.
  4. Custom Development: Develop custom enhancements, extensions, and integrations to extend the functionality of CRM systems. Write custom code, scripts, and plugins using programming languages such as ABAP, JavaScript, Apex, or .NET.
  5. Data Management: Design and implement data migration strategies to migrate data from legacy systems to CRM platforms. Define data cleansing, transformation, and validation rules to ensure data quality and integrity in CRM systems.
  6. Testing and Quality Assurance: Plan and execute unit testing, integration testing, and user acceptance testing for CRM solutions. Ensure the reliability, performance, and scalability of CRM applications under various scenarios.
  7. Documentation and Training: Create and maintain technical documentation including design specifications, configuration guides, and test scripts. Provide training and knowledge transfer to end-users and support teams on CRM functionality and best practices.
  8. Support and Maintenance: Provide ongoing support and maintenance for CRM applications, including monitoring, incident management, and problem resolution. Collaborate with CRM vendors, support teams, and third-party vendors to resolve technical issues and implement patches and updates.
Tips: Provide a summary of the role, what success in the position looks like, and how this role fits into the organization overall.
Responsibilities [Be specific when describing each of the responsibilities. Use gender-neutral, inclusive language.] Example: Determine and develop user requirements for systems in production, to ensure maximum usability
Qualifications [Some qualifications you may want to include are Skills, Education, Experience, or Certifications.] Example: Excellent verbal and written communication skills

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