Service Manager

2 days ago


Sinhgad Road Pune Maharashtra, India Siddharth Auto Engineers Pvt. Ltd. Full time ₹ 25,000 - ₹ 60,000 per year

Title : Service Manager (Backhoe Loader)

  • Qualification: Diploma or Bachelor of Engineering - Mechanical/Automobile

  • Work Experience: 8-10 years' experience in the relevant field

  • Location: Pune.

  • Reporting To: Head of Department

SKILLS REQUIRED FOR THE JOB

  • Previous experience as a service lead is advantageous

  • Team management/handling skill is must.

  • Should be well equipped with working on SAP, Microsoft Office and Excel.

  • Extensive technical background with managerial skills.

  • Overall knowledge in construction equipment industry especially in Hydraulics /Engine would be added advantage

  • Good command of the Marathi / Hindi / English languages.

  • Excellent oral and written communication skills

KEY RESPONSIBILITIES OF THE POSITION

The service team head oversees the service department and is responsible for controlling costs, building a loyal clientele, maintaining good employee relations, setting and obtaining revenue and profit objectives and maintaining service records.

TASKS PERFORMED TO MEET THE RESPONSIBILITIES

  • Effectively manages team members, including technicians and Incharge , to ensure team objectives and After sales Services are being carried out

  • Encouraging technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by the parent company.

  • Keeping up-to-date on manufacturer warranty and policy procedures while serving as a liaison with the organization representatives

  • Maintaining the highest Customer Satisfaction Index (CSI) rating from customers by handling customer complaints immediately and according to dealership policy

  • Coordinate with the OEM and Branches to get necessary approvals.

Please connect on WhatsApp @

Email ID :

Thanks and regards,

Saurav Singh

Job Type: Full-time

Pay: ₹25, ₹60,000.00 per month

Benefits:

  • Flexible schedule
  • Health insurance
  • Leave encashment
  • Life insurance
  • Provident Fund

Experience:

  • Backhoe Loader: 1 year (Required)

Language:

  • Marathi (Required)

Work Location: In person



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