Associate Director

About Company :

GSPANN is a global IT services and consultancy provider headquartered in Milpitas, California (U.S.A.). With five global delivery centers across the globe, GSPANN provides digital solutions that support the customer buying journeys of B2B and B2C brands worldwide.

With a strong focus on innovation and client satisfaction, GSPANN delivers cutting-edge solutions that drive business success and operational excellence. GSPANN helps retail, finance, manufacturing, and high-technology brands deliver competitive customer experiences and increased revenues through our solution delivery, technologies, practices, and operations for each client. For more information, visit

Position :
Architect / Sr. Architect / Ass. Director / Director

Experience:
16 to 25 Years

Location:
Gurugram / Noida / Pune / Hyderabad

Must have Skills:

Leadership in Managed Services Environment, Strong Architect expertise on ITSM/ITIL. Observability, AIOPS, Automation.

Note:
We are seeking candidates who can be available to join us within a timeframe of 0 to 45 days.

Role and Responsibilities:

• Lead the Delivery by owning one or more accounts and providing a customer-facing role.
• Oversee the full delivery for a portfolio of complex projects, ensuring service excellence and client satisfaction.
• Define and implement a strategy to increase the level of automation in overall service delivery.
• Drive the portfolio towards high standards of performance and stability, enhancing end customer experience.
• Implement strategies to improve client and employee satisfaction, increase CSAT scores and reduce project attrition.
• Define standards and process frameworks.
• Identify areas of improvement, automation and shift left opportunities and implement the same.
• Drive governance calls, implement governance and analytical reports.
• Analyse performance issues and provide suggestions for tuning.
• Transform support team to SREs.
• Should be able to define and drive accelerators.

Required Skills:

• Should have 15+ years of experience in leading large-scale applications.
• Should have 8+ experience in a leadership role within a Managed Services environment.
• Should have very good understanding of the IT Infrastructure Library (ITIL) framework and various IT Service Management (ITSM) tools available in the marketplace.
• Should be able to define and drive observability solutions for different applications.
• Should possess strong expertise in Managed Services, cloud technologies, and emerging tech trends.
• Should have exposure and good understanding of Open AI and hands on project governance experience.
• Should be able to understand and communicate business strategy and drive technology solutions.
• Should have knowledge on APM tools Splunk, Dynatrace, Quantum metrics, Thousand Eyes etc.
• Should be able define and derive SLAs, KPIs required for a support project.
• Should have end to end understanding of a large-scale application (Content tools, Front End Technologies, ERP systems, Backend applications, COTS tools etc).
• Should have very good understanding of anyone programming language Java, Python etc.
• Should be able to drive strategic proposals.
• Significant experience in implementing automations.
• Sound experience in introducing and managing monitoring and alerting systems.
• Demonstrated experience in improving system performance and stability.
• Proven ability to lead and inspire teams, excellent communication skills, and a strategic mindset.

Why choose GSPANN

At GSPANN, we don't just serve our clients—we co-create. The GSPANNians are passionate technologists who thrive on solving the toughest business challenges, delivering trailblazing innovations for marquee clients. This collaborative spirit fuels a culture where every individual is encouraged to sharpen their skills, feed their curiosity, and take ownership to learn, experiment, and succeed.

We believe in celebrating each other's successes—big or small—and giving back to the communities we call home. If you're ready to push boundaries and be part of a close-knit team that's shaping the future of tech, we invite you to carry forward the baton of innovation with us.

Let's Co-Create the Future—Together.

Discover Your Inner Technologist

Explore and expand the boundaries of tech innovation without the fear of failure.

Accelerate Your Learning

Shape your career while scripting the future of tech. Seize the ample learning opportunities to grow at a rapid pace.

Feel Included

At GSPANN, everyone is welcome. Age, gender, culture, and nationality do not matter here, what matters is YOU.

Inspire and Be Inspired

When you work with the experts, you raise your game. At GSPANN, you're in the company of marquee clients and extremely talented colleagues.

Enjoy Life

We love to celebrate milestones and victories, big or small. Ever so often, we come together as one large GSPANN family.

Give Back

Together, we serve communities. We take steps, small and large so we can do good for the environment, weaving in sustainability and social change in our endeavors.

We invite you to carry forward the baton of innovation in technology with us.

Let's Co-Create

GSPANN | Consulting Services, Technology Services, and IT Services Provider

GSPANN provides consulting services, technology services, and IT services to e-commerce businesses with high technology, manufacturing, and financial services.