
Associate Director
7 hours ago
WHO WE ARE:
Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold, team up, deliver value – and that we do. Zinnia has over $180 billion in assets under administration, serves 100+ carrier clients, 2500 distributors and partners, and over 2 million policyholders.
WHO YOU ARE:
The Associate Director of Operations Quality Assurance provides strategic leadership and operational direction to the Quality Specialist and Quality Analyst teams, ensuring that all life insurance, annuity processing, and QA programs meet the highest standards of accuracy, compliance, and efficiency. This role leverages analytics to monitor performance, identify trends, and drive continuous improvement. The Associate Director will partner with Operations, Customer Success and Transformations teams to strengthen quality, optimize workflows, and enhance customer outcomes through data-informed decision-making.
WHAT YOU'LL DO:
Strategic Leadership & Team Management
- Lead, mentor, and develop the Quality Specialist and QA Analyst teams, fostering collaboration, professional growth, and a data-first mindset.
- Define departmental goals, KPIs, and performance standards based on measurable quality, efficiency, and compliance metrics.
- Use data to allocate resources effectively, forecast needs, and meet service-level agreements.
- Build cross-functional relationships with senior leaders to ensure alignment on quality priorities and data strategies.
Data-Driven Quality Oversight for Life & Annuity Operations
- Oversee review and verification of life insurance and annuity transactions using statistical sampling, error tracking, and data analytics tools.
- Monitor operational performance through dashboards and reports, using data to proactively detect issues before they escalate.
- Use operational data to identify bottlenecks, streamline workflows, and close process gaps.
- Track impact of process changes through pre- and post-implementation metrics.
QA Audit, Reporting, & Calibration
- Direct internal and external audits, error reporting, and performance programs with a focus on measurable outcomes.
- Analyze error trends, identify root causes using data insights, and ensure timely corrective actions.
- Help managers lead weekly calibration sessions supported by quantitative findings and actionable metrics, and maintain QA checklists to ensure updates are in alignment with evolving client requirements.
Stakeholder & Client Engagement
- Present quality metrics, trends, and improvement plans to leadership and client stakeholders with clear visualizations and data narratives.
- Provide actionable insights from QA and operational data to support strategic client discussions.
- Coordinate cross-functional working groups to share best practices and replicate data-backed process improvements.
WHAT YOU'LL NEED
- Bachelor's degree in Business, Finance, Insurance, Quality Management, or related field; advanced degree preferred.
- 10+ years of progressive experience in quality assurance, operations management, or process improvement, with at least 5 years in a leadership role.
- Proven expertise in life insurance and annuity products, policy administration, and backend operations.
- Strong knowledge of quality management frameworks, audit practices, and regulatory compliance requirements.
- Demonstrated ability to lead multi-disciplinary teams in a fast-paced, high-volume, data-driven environment.
- Advanced data analysis skills, including experience with QA metrics, dashboards, and data visualization tools.
- Exceptional analytical, problem-solving, and decision-making abilities grounded in data insights.
- Excellent communication, presentation, and stakeholder engagement skills.
WHAT'S IN IT FOR YOU?
At Zinnia, you collaborate with smart, creative professionals who are dedicated to delivering cutting-edge technologies, deeper data insights, and enhanced services to transform how insurance is done. Visit our website at for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability
#LI-TN1
-
Associate Director
1 week ago
Gurgaon, Haryana, India KPMG Global Services Full time ₹ 20,00,000 - ₹ 25,00,000 per yearKPMG Global Services KPMG Global Services (KGS) was set up in India in 2008. It is a strategic global delivery organization, which works with more than 50 KPMG member firms to provide a progressive, scalable and customized approach to business requirements The KGS journey has been one of consistent growth, with a current employee count of nearly 21,000...
-
Associate Director
2 weeks ago
Gurgaon, Haryana, India Aecom Full time ₹ 20,00,000 - ₹ 25,00,000 per yearAECOMs Enterprise Capabilities team is looking for a Associate Director -Landscape to join our team in Bangalore /Gurgaon office .We are seeking an Associate Director to join our Landscape team in India. This is an exciting opportunity for a motivated architect to contribute to impactful marine infrastructure projects across global offices and continue...
-
VAPT Associate Director
8 hours ago
Gurgaon, Haryana, India Cubical Operations LLP Full time ₹ 20,00,000 - ₹ 25,00,000 per yearJob Description – VAPT Associate Director (Mumbai)Position: Associate Director – Vulnerability Assessment & Penetration Testing (VAPT)Location: MumbaiExperience: 8+ YearsDepartment: Cybersecurity / Risk AdvisoryEmployment Type: Full-TimeAbout the RoleWe are seeking an experiencedVAPT Associate Directorto lead our cybersecurity testing engagements, manage...
-
Associate Director
4 days ago
Gurgaon, Haryana, India Eureka Digitisation and Automation Services Full time ₹ 12,00,000 - ₹ 36,00,000 per yearAbout the RoleWere looking for a dynamic Associate Director Sales (North Zone) to lead growth for Vaani (and soon Synthora) – our AI-powered omnichannel dialer and engagement platform. You'll own revenue targets, build enterprise relationships, and drive adoption across BFSI, FinTech, EdTech, Healthcare, and beyond.What You'll DoLead sales for North Zone,...
-
Associate Director
4 days ago
Gurgaon, Haryana, India Innovative Full time ₹ 15,00,000 - ₹ 25,00,000 per yearASSOCIATE DIRECTOR - M&A TAX - GURGAONInterested candidates kindly get in touch on , , , or share cvs on , , , • Providing tax & regulatory advise on M&A transaction and re-structurings Good knowledge of Corporate tax regulations relating to M&A, Exchange Control Regulations, SEBI Regulations, stamp duty regulations Keep up-to-date on developments in...
-
Associate Director
1 week ago
Gurgaon, Haryana, India Marsh McLennan Full time ₹ 10,00,000 - ₹ 25,00,000 per yearWe are looking to hire an Associate Director to fill the Information Governance (IG) Business Systems Analyst role in the Risk & Controls department.Associate Director – Information Governance / Business Systems AnalystWhat can you expect?We are looking to hire an Associate Director Business Systems Analyst for the Information Governance (IG) team in the...
-
Associate Director
4 days ago
Gurgaon, Haryana, India Lattice Technologies Pvt Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per year1Lattice is a 360-degree business decision support platform with a tech-enabled services stack of data, people network, and custom research. Powered by advanced tech tools and unique data-gathering approaches, 1Lattice offers an integrated product suite to make decisions smartly, right from Inputs to Validation, Execution and Measurement. 1Lattice works with...
-
Associate Director
16 hours ago
Gurgaon, Haryana, India Zinnia Full time ₹ 12,00,000 - ₹ 36,00,000 per yearWHO WE ARE:Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights, Zinnia simplifies the experience of buying, selling, and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three...
-
Associate Director
4 days ago
Gurgaon, Haryana, India Crisil Full time ₹ 12,00,000 - ₹ 36,00,000 per yearRole Overview:We are looking for an exceptional Associate Director / Manager to lead initiatives in the chemicals and petrochemicals industry. The candidate will be responsible for driving sector growth, supporting strategic initiatives, and engaging with relevant stakeholders.Key Responsibilities:Identify new opportunities in specialty chemicals, bulk...
-
Associate Director Product
2 weeks ago
Gurgaon, Haryana, India Mobikwik Full time ₹ 20,00,000 - ₹ 25,00,000 per yearMobikwik is India's leading Digital Financial Services platform & Largest Digital Wallet, trusted by over 167 million users & 4.4 million businesses. As a pioneer in the Fintech space, Mobikwik empowers its users with a robust suite of services, including Digital payments, Credit & Investments. Recently, Mobikwik achieved a significant milestone with its...