Regional Service Delivery Manager

1 week ago

Mumbai, Maharashtra, India Sysnet Global Technologies Pvt Full time ₹ 15,00,000 - ₹ 25,00,000 per year

As a qualified candidate with a Btech/BE/Mtech degree and a minimum of 5 years of experience, you will be responsible for operational management, team leadership, and customer support in the region of Mumbai. Key Responsibilities: - Oversee and coordinate regional VSAT installation, commissioning, maintenance, and troubleshooting activities. - Ensure service-level agreements (SLAs) are met or exceeded and manage the inventory and logistics of VSAT equipment in the region. - Demonstrate strong leadership skills in managing a team of field engineers and technical support staff. - Lead, train, and mentor team members, coordinate schedules and workloads, and conduct performance appraisals. - Ensure all team members adhere to safety and quality standards. - Serve as an escalation point for critical customer issues and collaborate closely with the customer support team to promptly resolve technical issues. - Build and maintain positive relationships with key customers and stakeholders. Qualifications Required: - Btech/BE/Mtech degree. - Minimum of 5 years of experience. - Technical expertise in VSAT services. - Strong leadership and team management skills. - Customer-centric approach. No additional details of the company are present in the job description.,

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