Client Relationship Executive
6 days ago
Job Summary:
We are seeking a smart, confident, and customer-oriented female executive to manage inside sales activities at our branch. The role involves telecalling potential leads, creating customer walk-ins, attending and converting branch customers, and generating additional business through relationship building, references, and digital communication channels like WhatsApp.
- Key Responsibilities:
- Make outbound telecalls to potential customers to generate walk-ins at the branch.
- Attend walk-in customers with a warm, professional attitude and understand their requirements.
- Explain company products, offers, and services clearly and persuasively.
- Convert inquiries and walk-ins into business deals (buying/selling gold or related financial products).
- Collect and update customer references for future follow-ups and marketing.
- Activate and engage customers via WhatsApp Business – sending updates, offers, and reminders.
- Maintain proper data of calls, walk-ins, and conversions in branch records/CRM.
- Support marketing activities like leaflet distribution, local campaigns, and referral drives.
- Work closely with the branch and valuation team to ensure smooth and transparent business closures.
- Strive to achieve daily, weekly, and monthly business targets.
- Required Skills & Qualifications:
- Graduate with good communication skills (Hindi, English & local language).
- 1–3 years of experience in telecalling / inside sales / customer service.
- Pleasant personality with strong customer handling and selling skills.
- Confident in using WhatsApp Business, CRM tools, and MS Office.
- Target-driven, proactive, and energetic personality.
- Prior experience in gold, jewellery, finance, or retail sector will be an added advantage.
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