Client Relationship Executive

5 days ago


Sector chandigarh Chandigarh, India Hns Gold Private Limited Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Summary:

We are seeking a smart, confident, and customer-oriented female executive to manage inside sales activities at our branch. The role involves telecalling potential leads, creating customer walk-ins, attending and converting branch customers, and generating additional business through relationship building, references, and digital communication channels like WhatsApp.

  • Key Responsibilities:
  • Make outbound telecalls to potential customers to generate walk-ins at the branch.
  • Attend walk-in customers with a warm, professional attitude and understand their requirements.
  • Explain company products, offers, and services clearly and persuasively.
  • Convert inquiries and walk-ins into business deals (buying/selling gold or related financial products).
  • Collect and update customer references for future follow-ups and marketing.
  • Activate and engage customers via WhatsApp Business – sending updates, offers, and reminders.
  • Maintain proper data of calls, walk-ins, and conversions in branch records/CRM.
  • Support marketing activities like leaflet distribution, local campaigns, and referral drives.
  • Work closely with the branch and valuation team to ensure smooth and transparent business closures.
  • Strive to achieve daily, weekly, and monthly business targets.
  • Required Skills & Qualifications:
  • Graduate with good communication skills (Hindi, English & local language).
  • 1–3 years of experience in telecalling / inside sales / customer service.
  • Pleasant personality with strong customer handling and selling skills.
  • Confident in using WhatsApp Business, CRM tools, and MS Office.
  • Target-driven, proactive, and energetic personality.
  • Prior experience in gold, jewellery, finance, or retail sector will be an added advantage.


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