Pre-Sales Engineer
4 days ago
Responsibilities
Respond to Inquiries: Assist users with technical issues via phone, email, chat, or in person.
Troubleshoot: Diagnose and resolve hardware and software problems.
Provide Guidance: Walk users through the problem-solving process.
Escalate Issues: Refer complex problems to more experienced IT staff.
Document Issues: Maintain records of issues and solutions for future reference.
Follow Up: Ensure customer satisfaction by checking in after issues are resolved.
Communicate Feedback: Share customer feedback with relevant internal teams.
Perform Maintenance: Inspect and clean workstations, printers, and other peripherals.
Develop Resources: Create help sheets and lists of frequently asked questions.
Skills
Excellent written and verbal communication skills.
Strong interpersonal skills.
Ability to research and find solutions to computing problems.
Attention to detail.
Quick learner.
Ability to present information in a user-friendly manner
Job Types: Full-time, Permanent
Pay: ₹15, ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
Work Location: In person
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