Pre-Sales Engineer

4 days ago

Andheri, Maharashtra, India Wildcard Techno Services Pvt Ltd Full time ₹ 2,10,000 - ₹ 4,20,000 per year

Responsibilities

  • Respond to Inquiries: Assist users with technical issues via phone, email, chat, or in person.

  • Troubleshoot: Diagnose and resolve hardware and software problems.

  • Provide Guidance: Walk users through the problem-solving process.

  • Escalate Issues: Refer complex problems to more experienced IT staff.

  • Document Issues: Maintain records of issues and solutions for future reference.

  • Follow Up: Ensure customer satisfaction by checking in after issues are resolved.

  • Communicate Feedback: Share customer feedback with relevant internal teams.

  • Perform Maintenance: Inspect and clean workstations, printers, and other peripherals.

  • Develop Resources: Create help sheets and lists of frequently asked questions.

Skills

  • Excellent written and verbal communication skills.

  • Strong interpersonal skills.

  • Ability to research and find solutions to computing problems.

  • Attention to detail.

  • Quick learner.

  • Ability to present information in a user-friendly manner

Job Types: Full-time, Permanent

Pay: ₹15, ₹35,000.00 per month

Benefits:

  • Cell phone reimbursement
  • Health insurance

Work Location: In person

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