Customer Support Executive

4 days ago

Hyderabad, Telangana, India SM Express Logistics Pvt Ltd Full time

Location: Hyderabad

Salary : 15K - 20K

Customer Service Executive Job Description:

1)   
Responsibilities:

a)   
Resolving Customer Issues:
 Customer Service Executives handle customer inquiries, complaints, and requests. They aim to resolve issues promptly and efficiently.

b)   
Liaison with Other Departments:
 They collaborate with sales, production, and global logistics teams to ensure timely and cost-effective customer service.

c)   
Inventory and Order Management:
 Prioritizing orders, adjusting schedules, and ensuring efficient scheduling and routing for on-time deliveries.

d)   
Budget Management:
 Managing the market budget for logistics operations.

e)   
Customer Collaboration:
 Establishing a strong customer collaboration process.

f)    
Reporting:
 Providing regular reports to the Area Vice President.

g)   
Meeting Customer Expectations:
 Committed to meeting current and future customer requirements.

h)   
Cost Estimation:
 Overseeing cost estimating processes within customer service.

2)  Qualifications and Skills:

3)   
Education:
 A diploma or degree in logistics, supply chain management, or a related field is beneficial.

4)   
Experience:
 Proven experience in customer service or a similar role, preferably in the logistics industry.

5)   
Knowledge:
 Strong understanding of logistics and supply chain processes.

6)   
Communication:
 Excellent communication, problem-solving, and interpersonal skills.

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