Customer Experience Executive – Travel

5 days ago

Pune, Maharashtra, India Trips N Tales Full time ₹ 4,20,000 - ₹ 6,00,000 per year

Job Title:

Customer Experience Executive – Travel

Job Description:

We are seeking a
Customer Experience Executive
with a minimum of 3 years of experience in customer relations, hospitality, or the travel industry. In this role, you will be the key point of contact for travelers, ensuring smooth communication and support at every stage of their journey. From pre-trip preparations to on-trip assistance and post-trip engagement, you will play a crucial role in creating memorable travel experiences and building long-term customer loyalty.

Key Responsibilities:

  • Act as the first point of contact for travelers, handling queries and resolving issues before, during, and after trips.
  • Conduct
    pre-trip briefing calls
    and
    post-trip feedback sessions
    to ensure a seamless traveler experience.
  • Strengthen relationships with customers through thoughtful engagement strategies and personalized communication.
  • Reconnect with past travelers and nurture long-term loyalty.
  • Represent the brand as a
    public-facing ambassador
    , ensuring a positive and consistent image.
  • Collaborate with internal teams to design
    community engagement campaigns
    and customer experience initiatives.

Qualifications & Skills:

  • Minimum
    3 years of experience
    in customer relations, guest relations, PR, or travel/hospitality industry.
  • Bachelor's degree in
    Hospitality, Tourism, Communications, Marketing, or related field
    .
  • Excellent communication and interpersonal skills with the ability to manage sensitive situations empathetically.
  • Strong organizational and multitasking skills.
  • Proactive, solution-driven, and passionate about creating exceptional travel experiences.
  • Fluency in English (knowledge of additional languages is a plus).

Compensation & Benefits:

  • Annual CTC:
    ₹4.2 – ₹6 L (depending on experience & skillset).
  • Performance Bonus:
    Up to ₹1 L annually, based on customer satisfaction, repeat traveler engagement, and PR initiatives.
  • Perks & Benefits:
  • Discounted or complimentary travel opportunities on select company trips.
  • Opportunity to work in a creative, dynamic, and travel-driven environment.
  • Recognition and growth opportunities within the organization.

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