Initiation Coordinator

Role Overview

As an Initiations Coordinator, you will contribute to Sirva' success by supporting the effective input and processing of Initiations into Sirva' operating systems for a wide portfolio of relocation clients. This role carries responsibility for helping to ensure that the service team conforms to SIRVA' agreed initiations standards, meet Client SLA's, and also internal KPI's for speed, accuracy, and integrity of the data which is entered into a variety of systems.

What You'll Be Doing

• Ensures the correct interpretation of client initiations data and internal Sirva documentation (E.G. Client Initiation Instructions (CII) or initiations forms to ensure accuracy in the initiations process across a wide variety of different client profiles and initiations types
• Ensures correct programs, divisions, and data are entered into the relevant systems and services initiated for a number of diverse Client profiles
• Demonstrates a full understanding of the initiations process and is able to effectively query, challenge, and follow up on missing data and communicate effectively to retrieve or audit data which is missing or incorrect.
• Communicates effectively with both internal teams and externally where required, to clearly convey issues, ideas and challenges (example: program or division changes, following up on missing or incomplete data or to resolve IT/Systems challenges) which affect initiations accuracy or productivity.
• Audits the work of self and others as required to ensure that all initiations are entered in an accurate and timely manner, and to correct mistakes and contribute to process excellence of team and department
• Works with members of the team in other regions to ensure effective delivery of service within the 19/5 model and offshored processes (working closely with other team members in the Bangalore/Scottsdale service centres as part of a "shared services" model)
• Ensures accurate document uploads for the initiations process via OnBase
• Additional projects and data entry as required to support internal stakeholders /teams

What You Bring to Sirva

• Proficient in Microsoft Office environment
• University Degree preferred
• Second Language (an international business language) preferred
• 1+ year in an administrative or business process role, ideally for a large size or international organization
• 2 + years of experience for an international organization (Business Process, BPO, Shared service or other administrative role)
• International working experience that includes voice contact with international customers
• Expatriate management experience or experience working for a relocation or global mobility organization
• Familiarity with in-house operating systems in a complex capacity
• Strong communication skills; strong written & verbal English essential
• You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation.

What Sirva Offers

• Competitive salary and incentive plans
• Workplace flexibility for a balanced work/life approach
• Comprehensive benefits packages and wellness program
• Generous company-paid vacation days and holiday time
• Challenging, collaborative, diverse corporate culture
• Ongoing opportunities for learning and career development

Sirva Worldwide Relocation and Moving is a global leader in moving and relocation services, offering solutions for mobility programs to companies of every size. With 75 owned locations and more than 1,000 franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self service and human support. From relocation and household goods to commercial moving and storage, our portfolio of Brands (Sirva, Team Relocations, Allied, & northAmerican) provides the only integrated moving/relocation solution in the industry. By leveraging our global network, we deliver a superior experience that only a "one-stop shop" can provide. We're a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it. For more information please visit

Sirva brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At Sirva, you will be in great company

Sirva is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. Sirva also prohibits harassment of applicants and employees based on any of these protected categories.

If you need a reasonable accommodation because of a disability of any part of the employment process, please send an email to Human Resources at and let us know the nature of your request and your contact information.