
Project Coordinator
2 days ago
Job Requirements
The Project Coordinator Diamond Excellence plays a critical role in driving execution of strategic projects focused on elevating product quality, customer trust, and operational scalability in the diamond category. This role partners with cross-functional leaders across supply chain, retail, merchandising, and quality to ensure best-in-class diamond standards are implemented and sustained across the network.
Strategic Project Coordination:
Assist in the execution of national and zonal diamond excellence initiatives, from ideation to deployment.
Track and report on high-priority projects aligned with organizational KPIs (e.g., quality compliance, synthetic screening, diamond SOPs).
Ensure timely execution across stores, distribution centers, and vendor touchpoints.
Maintain project governance structures \u2013 charters, milestones, risk logs, and stakeholder updates.
Cross-Functional Stakeholder Collaboration:
Coordinate between internal teams (Quality, Retail Ops, Learning & Development, Product) and external partners (gem labs, tech providers, vendors).
Facilitate working sessions, reviews, and leadership presentations on key diamond initiatives.
Support seamless rollout of enterprise-wide quality improvement programs.
Operational & Quality Process Oversight:
Assist in refining and institutionalizing SOPs for diamond handling, evaluation, synthetic screening, and light performance protocols.
Monitor and support TEP (Tagging, Evaluation, Pricing) accuracy, especially for solitaires and high-value studded inventory.
Collaborate with store teams and gemmologists to drive error reduction and process discipline.
Presentation & Reporting:
Maintain real-time dashboards for project health, diamond quality incidents, and training reach.
Analyze insights from store audits, feedback loops, and synthetic screening reports to support continuous improvement.
Develop and deliver high-impact presentations for cross-functional and leadership reviews, translating complex diamond-related insights (e.g., quality metrics, synthetic screening trends, TEP validations) into clear, actionable recommendations.
Training & Capability Building:
Support the Diamond Excellence team in coordinating L&D interventions for RSOs and gemmologists.
Track completion and impact of training programs tied to diamond superiority, certification, and customer engagement.
Assist in creating digital and in-store tools that enable teams to demonstrate value to premium clientele.
Work Experience
Required Qualifications:
Bachelor's degree in Business, Operations, Gemmology, or related field; MBA certification preferred.
Understanding of gemmology or luxury retail operations strongly preferred.
Minimum 8-10 years of experience in project coordination, retail operations, or quality/process excellence roles.
Skills & Competencies:
Strong execution orientation with ability to handle high-scale project portfolios.
Proficiency in MS Excel, PowerPoint, project management tools (e.g., , MS Project, Smartsheet).
Excellent verbal and written communication; strong stakeholder management.
Analytical thinking and attention to operational detail.
Ability to thrive in a structured yet fast-paced, customer-obsessed environment.
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