Relationship Manager

18 hours ago

Nagpur, Maharashtra, India Hoora Full time

Company Description

Hoora is India's leading Vehicle 360 Solution Company, revolutionizing mobility care with a comprehensive, technology-driven platform. Originating as a doorstep car wash service, it has grown into a full-stack ecosystem used by over 100,000 customers, 400+ last-mile professionals, across 85+ cities. Through its app, customers can access doorstep car and bike services, purchase high-performance car care products, manage insurance, track FASTag and challans, and more. Hoora's innovative approach includes hyperlocal doorstep services, eco-friendly practices, and clear pricing, creating a seamless and reliable customer experience. The company's vision is to become India's leading provider of comprehensive mobility care solutions while empowering partners and ensuring customer satisfaction.

Job Description

Position: Relationship Manager Head

Experience: 2–4 Years

Compensation: ₹6–7 LPA + High-Performance Incentives

Industry Fit: Banking RM Head/ After-Sales Team Handling / Ex-Entrepreneur / COO-Level Exposure

Location: Nagpur


Role Summary

We are seeking a strategic and customer-focused Relationship Manager Head to lead our client relationship portfolio, strengthen customer retention, resolve escalations, and drive sustainable business growth. The ideal candidate is a self-starter with strong leadership abilities and proven experience in managing customer-facing teams.


Key Responsibilities

Lead, coach, and manage the Relationship Manager (RM) team to ensure exceptional service delivery.

Build and maintain long-term, trust-based client relationships.

Ensure high customer retention through proactive engagement and service excellence.

Handle and resolve complex client escalations promptly and professionally.

Identify revenue growth opportunities through upselling, cross-selling, and client education.

Track team performance, service SLAs, and customer satisfaction metrics.

Create and implement strategies to enhance client experience and process efficiency.

Collaborate closely with internal teams to ensure end-to-end customer satisfaction.

Prepare performance reports and share insights to support strategic decisions.


Required Skills & Attributes

Strong leadership and stakeholder management skills.

Excellent communication, negotiation, and problem-solving abilities.

Customer-centric mindset with the ability to manage high-pressure situations.

Business acumen to identify growth opportunities and improve retention.

High accountability, maturity, and a solution-oriented approach.


Ideal Candidate Background

 Candidates from the following profiles are preferred:

Banking Relationship Managers (RM)

Team Leads handling After-Sales or Customer Success Teams

Former Entrepreneurs

COO-level or similar leadership exposure in customer-focused functions


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