Account Manager

This position is for full time employment in our office in Hyderabad, India. Daily work schedule will be night-time shift Monday-Friday from 9:00AM-6:00PM EST (equivalent to IST, subject to daylight savings)

Summary:

The Account Manager role in the Sales & Account Management team serves as a technology advisor, solution designer, project coordinator, and technology evangelist / champion to Big Idea Technology (BIT) clients.

Responsibilities include participation in the full technology solution lifecycle including solution design, proposal preparation and presentation, order processing and tracking, and project coordination.

This position is for someone who not only wants to continue learning but does well being put in different situations and presented with new challenges on a regular basis. We are a Managed Services company which will allow the proper candidate to have access to cutting edge technologies and projects. There are also very rewarding incentive programs designed to encourage growth and advancement through learning new technologies or achieving new certifications. We provide extensive hands-on training and mentoring in the technical issues, our methods and standards.

Primary Responsibilities:

• Respond promptly and professionally at all times to everyone.

• Maintain regular contact with assigned existing accounts to

• Listen.

• Identify and address issues, concerns and confirm problems are resolved.
• Solicit feedback on work performed.
• Discover and close new revenue opportunities.

• Coordinate and collaborate on collections efforts.

• Coordinate fulfillment and logistics for products, software licenses and third-party subcontractor efforts for client projects.

• Order hardware and software and track deliveries

• Add/Remove licenses (Office, Adobe, etc.) and maintain documentation

• Identify available ISP solutions, coordinate service turn-up, manage renewals

• Serve as project coordinator for assigned projects.

• Liaison with internal staff, client staff and third-party vendors before, during and after project execution.

• Manage open issues to 100% completion.

• Maintain repository of client documentation.

• Maintain timely and accurate database of client contact data.

• Verify all relevant network and systems documentation is maintained.

• Prepare and deliver reports and presentations.

• Gather data and assemble reports and agenda for client Quarterly Business Review (QBR) meetings. Attend QBR meetings with BIT executives and record meeting summary.

• Develop and deliver technical training sessions to clients.

• Assist with and/or present at user groups and other marketing events involving prospects / clients.

• Manage Vendor and Distributor Relationships

• Assist in research of potential solutions to client requirements.

• Sales - New Business / Existing Clients

• Perform Technical Assessment survey and compile deliverable report for new clients.

• Generate sales proposals and implementation project plans.
• Follow-up with prospects/clients to review proposed solutions, pricing, determine project start dates and obtain signed contracts.
• Assist with BIT sales efforts and new client visits as requested.

Qualifications (demonstrated ability in the following):

• Five or more years of experience in the IT industry.
• Excellent English written and oral communication skills
• Ability to prepare and deliver professional presentations.
• Organization and attention to detail
• Ability to multi-task and adapt to changes quickly
• Self-motivated with the ability to work in a fast paced environment
• Passionate about learning new skills, technologies, and conveying knowledge

Desired experience (not required):

• Microsoft Cloud technologies (Microsoft 365, Azure) and licensing
• ConnectWise Manage, Sell tools (or experience with similar MSP tools)