Devosp Engineer Support
2 days ago
Position Summary: We are seeking highly skilled L1/L2 Support Engineers to join our dynamic team. The ideal candidate will have a robust understanding of Hyperledger Fabric, Kubernetes and environments, aiming to provide high-quality support and solutions for our innovative products.
Key Responsibilities:
Incident Management: Respond to and resolve technical issues related to Kubernetes and , ensuring minimal downtime and excellent customer satisfaction.
Problem Analysis: Diagnose complex system problems, collaborate with cross-functional teams, and implement long-term solutions.
Knowledge Sharing: Create and maintain detailed documentation on system configurations, troubleshooting procedures, and FAQs for Kubernetes and applications.
Continuous Learning: Stay abreast of the latest developments and trends in Kubernetes, , and related technologies to continuously improve service quality.
Customer Interaction: Provide clear, concise, and proactive communication with customers during the problem resolution process.
Required Skills:
Proficient in Kubernetes cluster management, deployment, and troubleshooting.
Strong understanding of applications, including performance tuning and error logging.
Experience in incident and problem management in a fast-paced environment.
Excellent analytical and problem-solving skills.
Strong communication and customer service orientation.
Preferred Qualifications:
Bachelor's degree in Computer Science, Information Technology, or related field.
Certifications in Kubernetes (CKA/CKAD) and/or
Prior experience in a technical support role, preferably L1/L2.
Industry
Software Development
Employment Type
Full-time
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