Chief Manager- Policy Servicing
3 days ago
DESIGNATION:-Chief Manager
POSITION GRADE:-L5
DEPARTMENT:-Operations
SUB DEPARTMENT:-Policy Servicing
Location:- Goregaon East, IT Park
Key Responsibilities;
- Lead the payout team to efficiently manage and address customer requests well within defines TAT.
- Develop and implement policy owner services and procedures.
- Develop strong inter and intra department relationship.
- Regular communication to the team on process/ developments made within the company.
- Define and communicate policy owner service standard/ TAT.
- Monitor the daily operations of the payout team.
- Ensure the necessary resources and tools are available for quality policy owner service delivery.
- Ensure accurate and appropriate customer communication for all payout process.
- Ensure adherence of payout requirements and built robust controls on transactions and documents.
- Ensure accurate reporting to regulators as per defined regulatory calendar.
- Estimate the yearly forecasting for payout request and headcount requirements.
- Take corrective action and implement initiatives basis detractors feedback to improve NPS scores.
- Facilitate audits and ensure satisfactory rating in all internal and external audits.
- Ensure dashboard/ scorecard is maintained and published on timely manner.
- Adherence to defined KPI parameters
- Evaluate performance and identify & address training needs of the team.
Education:- Graduate
Work Experience:- 8 Years and Above (Team Handling Exp is must)
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