Chief Manager- Policy Servicing

2 weeks ago

Mumbai, Maharashtra, India Kotak Life Insurance Full time ₹ 12,00,000 - ₹ 36,00,000 per year

DESIGNATION:-Chief Manager

POSITION GRADE:-L5

DEPARTMENT:-Operations

SUB DEPARTMENT:-Policy Servicing

Location:- Goregaon East, IT Park

Key Responsibilities;

  • Lead the payout team to efficiently manage and address customer requests well within defines TAT.
  • Develop and implement policy owner services and procedures.
  • Develop strong inter and intra department relationship.
  • Regular communication to the team on process/ developments made within the company.
  • Define and communicate policy owner service standard/ TAT.
  • Monitor the daily operations of the payout team.
  • Ensure the necessary resources and tools are available for quality policy owner service delivery.
  • Ensure accurate and appropriate customer communication for all payout process.
  • Ensure adherence of payout requirements and built robust controls on transactions and documents.
  • Ensure accurate reporting to regulators as per defined regulatory calendar.
  • Estimate the yearly forecasting for payout request and headcount requirements.
  • Take corrective action and implement initiatives basis detractors feedback to improve NPS scores.
  • Facilitate audits and ensure satisfactory rating in all internal and external audits.
  • Ensure dashboard/ scorecard is maintained and published on timely manner.
  • Adherence to defined KPI parameters
  • Evaluate performance and identify & address training needs of the team.

Education:- Graduate

Work Experience:- 8 Years and Above (Team Handling Exp is must)

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