Chief Manager

21 hours ago


Navi Mumbai, Maharashtra, India ICICI Lombard Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Designation / Role- Chief Manager - Operations

Business Group - Retail

Stakeholder Management - Leadership team, Mid-level Management

Role Objective

  • Responsible in the daily sales operation targets of the call centre, Responsible for maintaining discipline and absenteeism of team on the floor & monitor shrinkage
  • Managing TLs and gauge sales performance and accomplish daily, weekly, monthly and quarterly sales target for the site
  • Manpower planning-Recruitment of CREs as per requirement, also ensure KPIs are met and maintained in line with company defined objectives
  • Driving overall sales target
  • Ensuring the process is compliant with the agreed quality guidelines
  • Assisting in the development and implementation of projects to improve performance against targets
  • Performance and identification of improvement areas
  • Understanding the regulatory, fair trading and competition rules relating to the role enough to be able to comply with them
  • Seeking specialist support where appropriate
  • Actively supporting company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information
  • Coaching and mentoring team leaders/managers while assisting in their training and development
  • Budgetary management

Skill required -

  • Negotiation and facilitation skills
  • Excellent Communication Skills in English & Hindi
  • Planning and organizational skills
  • Excellent analytical skills
  • Excellent presentation skills

Competencies Required:

  • Target oriented
  • Aggressive towards sales and Drive sales under pressure
  • Continuous learning and feedback sharing to improve sales score
  • Sound knowledge on CRM, dialer, WFM Required

Qualification / Experience-

  • Full Time Graduate / Post Graduate -Preferably full time Graduate from a reputed institute
  • 6 to 10 yrs. of experience((preferably managing Tele-sales campaigns)
  • Proven track record with people, processes and performance

Contact Person:

Namrata Shinde


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