Customer Support Associate
1 day ago
Job Description – Customer Support Associate
Location:
Jalandhar, Punjab
Job Type:
Full-time (Office-based)
Timings
: 7PM -5 AM ( 1hour break including Night shift)
About the Role
We are hiring
Customer Support Associate
with strong English communication skills to assist customers through live chat and email. The role requires excellent problem-solving ability, attention to detail, and a customer-first attitude.
Key Responsibilities
- Handle customer queries via
live chat, email, and messaging platforms
. - Provide accurate product/service information and resolve issues effectively.
- Maintain high-quality interactions ensuring
customer satisfaction
. - Escalate complex issues to senior staff when required.
- Meet performance targets such as response time and resolution quality.
Requirements
- Graduation any stream
- Fluency in written and spoken English
is mandatory. - Prior experience in
BPO / Chat Support / Customer Support
preferred. - Good typing speed and ability to multitask.
- Strong interpersonal skills and positive attitude.
Work Schedule
- Timing:
7:00 PM – 5:00 AM (Monday to Saturday) - Break:
1 hour included
Compensation
- Salary:
Based on Experience
Perks & Benefits
- Stable night-shift role.
- Supportive and professional work environment.
- Opportunity to grow within the company.
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