BPO Chat Support
6 days ago
Job Description – BPO Chat Support
Location:
Jalandhar, Punjab
Department:
Customer Support (Non-Voice / Chat Process)
Job Type:
Full-time (Office-based)
About the Role
We are hiring
BPO Chat Support
with strong English communication skills to assist customers through live chat and email. The role requires excellent problem-solving ability, attention to detail, and a customer-first attitude.
Key Responsibilities
- Handle customer queries via
live chat, email, and messaging platforms
. - Provide accurate product/service information and resolve issues effectively.
- Maintain high-quality interactions ensuring
customer satisfaction
. - Escalate complex issues to senior staff when required.
- Meet performance targets such as response time and resolution quality.
Requirements
- Graduation any stream
- Fluency in written and spoken English
is mandatory. - Prior experience in
BPO / Chat Support / Customer Service
preferred. - Good typing speed and ability to multitask.
- Strong interpersonal skills and positive attitude.
Work Schedule
- Timing:
7:00 PM – 5:00 AM (Monday to Saturday) - Break:
1 hour included
Perks & Benefits
- Stable night-shift role.
- Supportive and professional work environment.
- Opportunity to grow within the company.
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