Customer Care Executive

13 hours ago

Jalandhar, Punjab, India XpressEdu Full time ₹ 2,16,000 - ₹ 2,40,000 per year

Job Title: Customer Care Executive

Location: Bangalore

Experience Required: Minimum 6 Years

Working Days: 6 Days a Week

Salary: ₹18,000 – ₹20,000 per month

Employment Type: Full-Time

Job Summary:

We are looking for a highly experienced and customer-focused Customer Care Executive to join our team in Bangalore. The ideal candidate must have a minimum of 6 years of experience in customer service or support roles and possess excellent communication skills to handle customer queries professionally and efficiently.

Key Responsibilities:

  • Handle inbound and outbound customer calls and respond to emails/chat in a professional manner.
  • Address and resolve customer complaints, issues, and inquiries effectively.
  • Maintain accurate records of customer interactions and transactions.
  • Coordinate with internal departments to resolve customer issues.
  • Ensure a high level of customer satisfaction through timely and effective communication.
  • Follow up with customers to ensure their issues are fully resolved.
  • Meet daily/weekly performance and quality targets.

Key Requirements:

  • Minimum 6 years of experience in a customer care or support role.
  • Strong interpersonal and problem-solving skills.
  • Excellent verbal and written communication skills in English.
  • Ability to stay calm and handle difficult situations professionally.
  • Basic computer skills and experience with CRM tools or call center software.
  • Ability to work independently as well as part of a team.

Additional Details:

  • Location: Bangalore (on-site position)
  • Working Days: 6 days a week
  • Salary Range: ₹18,000 – ₹20,000 per month (based on experience and skills)

Job Type: Full-time

Pay: ₹18, ₹20,000.00 per month

Work Location: In person

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