Strategic Account Manager

Qualitykiosk Is hiring Key Account Managers for Enterprise selling of IT services and solutions to BFSI and Non BFSI clients.

Work Mode : Hybrid/ WFO

Will be required to manage Pan India markets.

Must have :

1. 5+ yrs of experience in IT sales (preferably IT services) to enterprise clients.
2. Should understand all stages of DevOps and must have worked on creating Solutions (rather than T&M business) - Good to have.
3. Exp in SAAS Sales or selling SAP (thru implementation partners).
4. Should have CXO connect (preferably CIO) in these accounts
5. Should have worked on multi crore deals and managed accounts that are 10cr+
6. Should be ok to travel upto 10 days in a month (this is typically at peak)

About QualityKiosk Technologies QualityKiosk Technologies is one of the worlds largest independent Quality Assurance Providers, headquartered in Navi Mumbai, India. We help provide Quality Engineering & Assurance, Digital Solutions, Behavioral Science & Trend Analytics, DevOps, Cloud & Advance Automation Services to 250+ Clients around the world, across various verticals and geographies. We have been achieving consistent 30% growth since last 4 years by steering clients toward the right decisions with business and technology insights. Quality Kiosks 3500+ quality assurance experts are spread across 25+ countries in APJ, EMEA, and India regions and we continue to grow with every passing moment. Our associates enjoy a collaborative work environment, exceptional training and career development as well as unlimited growth opportunities. If you like working with a curious, supportive, high-performing team, QualityKiosk is the place for you. Why should you join the QualityKiosk Team? We are building a great team. Great teams are with you always. And everywhere. Teams that love and truly respect each other's differences, achieve and learn way beyond the job description. Its not just about off sites or beer lunches or the bowling weekends (oh that helps and how) but about caring enough to let others grow and succeed. Then the awards, the accolades, the leads, the metrics, the KRAs all fall into place.Job Description:

• QualityKiosk is looking for a Boundary Pusher, Organized & Extremely detail oriented and a Passionate person as an ACCOUNT MANAGER, a profile that provides access to market-leading technology such as Data Science, Customer Experience Technologies with high earning potential.
• Account Manager will spearhead relationship and engagement with major reference-able clients who are transforming digitally, who are creating world class experience in India making major investments and transforming the way Business works.
• Ideal candidate should be interested in making the organization more productive, efficient, and most importantly customer-centric.
• Account Manager main goal is to provide exceptional client experience, increase customer satisfaction & to drive to set long- and short-term goals and quotas, bring in new business, and own revenue and margin for the account. They also possess excellent planning and leadership abilities to work with delivery team and all account stakeholders. The goal is to ensure the companys retention of clientele and facilitate further growth. AM will be the lead point of contact for portfolio clients and will serve as the ultimate company representative.
• The candidate will run the best of Account Management practices and also work with Senior Bank stake holders as a consultant to solve business challenges, deriving more value out of the relationship and marching towards generating more accolades for QualityKiosk, revenue growth & new solution creation.

Key Responsibilities:

• Prepare long-term and short-term goals and account objectives to run with the Account Management practice for Strategic Accounts.
• Build trust and long-term relationships with clients, being viewed as consultant / partner to discuss the vision / plans well ahead of time. To ensure strong knowledge of clientele by mapping, interacting at various levels and various departments with superior customer service skills.
• To run with various strategic initiatives in parallel, be organized and able to create multiple timelines, budgets, and schedules, own it and drive it along with Delivery Program and Project managers. Able to analyse problems and strategize for better solutions with various squads within the account team of QualityKiosk.
• Present trend to client and internal management stakeholders for sales, revenue, pipeline and other important initiatives. Present reports on account progress, quotas, and goals to senior leadership and stakeholders.
• Keep apprised of latest concepts to be discussed and generate business value to client, co-creating of solutions with client by identifying unsaid needs.
• Creating 3-5 years contract with rate negotiations, moving the annual contracts to long term contracts.
• Customer satisfaction index (CSI) to be maintained as always green, intervention and driving any course corrections to ensure the CSI index is green

Skillsets:

• Master degree in business, business administration, or related field along with BE / BTech