Guest Experience Assistant

5 days ago

Remote, India 8MH Organic Full time ₹ 1,20,000 - ₹ 1,68,000 per year

Job Description: Guest Experience Assistant – 8MH

Location: Delhi NCR (with property visits as required)

Employment Type: Full-time

Experience Level: 2–6 years in hospitality, guest relations, or customer success

About 8MH

At 8MH, we don't just manage holiday homes and farmstays — we craft memorable experiences. From boutique villas in the hills to serene farmstays near Delhi, our mission is to make every stay feel like a story worth retelling. We are growing fast and are looking for someone who is passionate about hospitality, service excellence, and creating guest delight.

Role Overview

The Guest Experience Assistant will be the champion of our guests' journey — before, during, and after their stay. You will ensure every guest feels valued, cared for, and excited to return. From warm pre-arrival interactions to surprise-and-delight moments during the stay, you'll set the gold standard for 8MH hospitality.

Key Responsibilities

1. Pre-Arrival

  • Connect with each guest post-booking via WhatsApp/call to understand preferences and requirements.
  • Share property details, curated local guides, and safety information.
  • Collect alternative contact numbers (for smooth communication & guest safety).

2. During Stay

  • Be the single point of contact for guest queries and support.
  • Coordinate with caretaker/property staff to ensure flawless service.
  • Plan and execute small "delight" gestures (welcome notes, special meal setups, bonfires, surprises).
  • Monitor WhatsApp/chat for proactive problem resolution.

3. Post-Stay

  • Collect structured feedback + personal anecdotes.
  • Encourage repeat bookings and referrals.
  • Share memorable touches (like a group photo or a thank-you message) to leave a lasting impression.

4. Internal

  • Train caretaker teams on guest interaction SOPs.
  • Audit guest experience standards at each property.
  • Collaborate with Marketing to highlight memorable guest stories.

What We're Looking For

  • 2–6 years' experience in hospitality/guest relations (hotels, boutique resorts, airlines, or luxury retail).
  • Excellent communication skills — warm, clear, and empathetic.
  • Strong coordination and follow-up abilities.
  • Tech-comfortable (WhatsApp Business, CRM, booking platforms).
  • Passionate about creating memorable experiences.
  • Flexible to travel to properties when required.

Why Join 8MH?

  • Be part of a fast-growing property management brand redefining boutique stays.
  • Creative freedom to design guest delight initiatives.
  • A culture of warmth, innovation, and service excellence.
  • Growth pathway into Head of Guest Experience as we scale.

How to Apply

Send your resume and a short note on "What's the most memorable guest experience you've ever created or been part of?"

Job Type: Full-time

Pay: ₹10, ₹14,000.00 per month

Benefits:

  • Work from home

Work Location: Remote

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