
Guest Experience
10 hours ago
Guest Experience Associate (Remote) – 8MH Organic
Pay: ₹10,000–₹14,000 per month + Performance Incentives
Location: Work from home (property visits as needed)
Job Type: Full-time, Remote
About Us:
At 8MH Organic, we craft stories, not just stays—from boutique villas to farmstays. Join our fast-growing hospitality brand and redefine guest delight.
Why Join 8MH?
- Fully remote, flexible work arrangement
- Earn generous performance incentives for delighting guests and driving repeat bookings
- Creative freedom to design guest experiences
- Fast-track growth into leadership (Head of Guest Experience pathway)
- Culture of innovation, warmth, and service excellence
What You'll Do:
- Connect with guests post-booking (WhatsApp/call), personalize their experience, and build rapport
- Share property details, curated guides, and assist with special requests
- Coordinate with property staff to ensure flawless service
- Implement guest "delight" gestures—welcome notes, unique surprises, memorable touches
- Monitor chat for proactive support and resolve issues swiftly
- Collect guest feedback, share stories, and encourage repeat/referral business
- Train property caretakers and audit guest experience standards
- Collaborate with marketing and content teams to spotlight memorable guest journeys
- Grow your earnings with incentives for guest satisfaction, referrals, and repeat bookings
What We're Looking For:
- 2–6 years in hospitality, guest relations, customer success, or luxury retail
- Warm, clear, and empathetic communicator
- Strong coordination and follow-up skills
- Comfort with WhatsApp Business, CRM, booking apps
- Passionate about service and memorable experiences
- Willing to travel to properties occasionally
Benefits:
- Competitive salary + monthly incentives
- Fully remote, flexible working
- Direct exposure to leadership and growth projects
- Opportunity to impact India's boutique travel space
Application Question:
What makes you a champion for guest experience at 8MH Organic?
Apply now—delight guests, grow your career, earn incentives for going above and beyond
Job Type: Full-time
Pay: ₹10, ₹14,000.00 per month
Benefits:
- Work from home
Work Location: Remote
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