Guest Experience

1 day ago

Remote, India 8MH Organic Full time ₹ 1,20,000 - ₹ 1,68,000 per year

Guest Experience Associate (Remote) – 8MH Organic

Pay: ₹10,000–₹14,000 per month + Performance Incentives

Location: Work from home (property visits as needed)

Job Type: Full-time, Remote

About Us:

At 8MH Organic, we craft stories, not just stays—from boutique villas to farmstays. Join our fast-growing hospitality brand and redefine guest delight.

Why Join 8MH?

  • Fully remote, flexible work arrangement
  • Earn generous performance incentives for delighting guests and driving repeat bookings
  • Creative freedom to design guest experiences
  • Fast-track growth into leadership (Head of Guest Experience pathway)
  • Culture of innovation, warmth, and service excellence

What You'll Do:

  • Connect with guests post-booking (WhatsApp/call), personalize their experience, and build rapport
  • Share property details, curated guides, and assist with special requests
  • Coordinate with property staff to ensure flawless service
  • Implement guest "delight" gestures—welcome notes, unique surprises, memorable touches
  • Monitor chat for proactive support and resolve issues swiftly
  • Collect guest feedback, share stories, and encourage repeat/referral business
  • Train property caretakers and audit guest experience standards
  • Collaborate with marketing and content teams to spotlight memorable guest journeys
  • Grow your earnings with incentives for guest satisfaction, referrals, and repeat bookings

What We're Looking For:

  • 2–6 years in hospitality, guest relations, customer success, or luxury retail
  • Warm, clear, and empathetic communicator
  • Strong coordination and follow-up skills
  • Comfort with WhatsApp Business, CRM, booking apps
  • Passionate about service and memorable experiences
  • Willing to travel to properties occasionally

Benefits:

  • Competitive salary + monthly incentives
  • Fully remote, flexible working
  • Direct exposure to leadership and growth projects
  • Opportunity to impact India's boutique travel space

Application Question:

What makes you a champion for guest experience at 8MH Organic?

Apply now—delight guests, grow your career, earn incentives for going above and beyond

Job Type: Full-time

Pay: ₹10, ₹14,000.00 per month

Benefits:

  • Work from home

Work Location: Remote

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