
Customer Service and documentation
6 days ago
- Booking placed once syscon job received from sales
- Mail to pricing for rate / SQ & proceed with bkg placement once same is recd Once bkg recd the same needs to sent to the customer (only fwdg) / transporter / cha team.(docks stuffing)
- If cfs stuffing then complete follow up with cha team for cargo carting, cntr placing, stuffing etc including checklist and shpg bill generation & movement of loaded cntr to the port.
- If factory stuffing giving the bkg to the customer / transporter.
- Once the container is lifted by our transporter informing the details to the shipper on email & whats app follow up for original documents and provide the same to the cha team for checklist generation
- Once shpg bill no generated, provide the same to shpr for rfid.
- Once RFID is confirmed by shipper inform the same to cha team to proceed with gate in of the containers.
- Follow up for the shpg inst from the customer.
- Once recd shpg inst to be submitted to the liner. Also ISF details to be sent to shipper for USA shipments
- Follow up with the liner for bl draft & giving the same to shpr for approval after checking at our end.
- Follow up with the shipper for the bl draft approval. If any corrections then same has to be updated to the shpg line, get the same done and again send the revised draft to shpr for their approval.
- Follow up with the shpg line for loading confirmation and for liner invoice.
- Updating the syscon system, giving the invoice to accounts team for payment immediately after vsl sails.
- Follow up with accounts team for payment details and same to provide to the liner.
- Once payment confirmation recd from the liner & bl is ok by the customer to release the bl & courier to the shpr.
- Complete syscon and give pricing for rate updation & then to accounts for billing
-
Senior Customer Service Executive
4 days ago
Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Ltd Full time ₹ 5,00,000 - ₹ 10,00,000 per yearRoles and ResponsibilitiesHandle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner.Provide accurate information about products/services to customers based on their needs and preferences.Identify opportunities to upsell/cross-sell relevant products/services to increase revenue growth.Maintain...
-
Customer Service
7 days ago
Mumbai, Maharashtra, India Invictus Hr Full time ₹ 3,60,000 - ₹ 7,20,000 per yearWe have openings for HSC/Graduate freshers and experienced candidates for voice international customer service process for US, UK , Australia.Email cv : Whatsapp Abhijeet For Malad, Goregaon, Thane, Bhayandar, Airoli, Vikhroli, Vashi and Andheri locationSalary up to 15k to 60k per month + monthly incentives and OT and all corporate benefitsExcellent...
-
CHA - Customer Service
4 days ago
Mumbai, Maharashtra, India Liladhar Pasoo Full time ₹ 2,00,000 - ₹ 6,00,000 per yearRole & responsibilitiesJob Requirement: Customer Service CHAPosition: Customer Service Executive CHA (Customs House Agent)Department: Customer Service / Customs ClearanceLocation: BycullaRole Overview:The Customer Service Executive CHA will act as a bridge between clients, internal teams, and customs authorities/CHA partners to ensure smooth and timely...
-
Customer Service
4 days ago
Mumbai, Maharashtra, India Kalpa Prisha Fund Services Llp Full time ₹ 6,00,000 - ₹ 12,00,000 per yearRole & responsibilitiesServe as the on-site representative of KPFS at the client location.Manage client communications effectively both written and verbal.Assist clients with financial data, documentation, and service-related queries.Ensure accurate and timely handling of client requests.Maintain records of client interactions and escalate unresolved...
-
Customer Service Specialist
3 weeks ago
Mumbai, Maharashtra, India GCS Consulting Services Full timeThis is a remote position We are seeking motivated and detail-oriented professionals for a Non-Voice Customer Service role with a leading UK MNC The role involves handling customer queries through email and chat ensuring timely resolutions while maintaining high quality standards Manage customer interactions via email and chat in a professional manner ...
-
Customer Service Professional
4 days ago
Mumbai, Maharashtra, India Grace Services Full time ₹ 34,000 - ₹ 4,50,000 per yearWE ARE HIRING FOR GRACE SERVICES (UHC)Job Title: Customer Service Professional- VoiceShift: US Rotational Shifts (8hours working + 1 hour break)Working Days: 5 Days a Week (2 Rotational Offs)Mode: Work-from-officeJob Description:We are hiring experienced Customer Service Professional for a voice-based process. You will assist international customers,...
-
Customer Service
6 days ago
Mumbai, Maharashtra, India British Safety Council Full time ₹ 6,00,000 - ₹ 12,00,000 per yearJob Title: Customer Service and Customer AdvisorLocation: MumbaiDepartment Customer Service & SalesReporting to: Customer Service ManagerEmployment: Full / Part time, permanentPlease apply via the given application link - Primary Job PurposeWere looking for someone who lives and breathes customer care but also has the drive to spot opportunities and help our...
-
Customer Service Manager
6 days ago
Mumbai, Maharashtra, India Krishna Enterprise's Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWe are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.ResponsibilitiesImprove customer...
-
Customer Service Representative
4 days ago
Mumbai, Maharashtra, India Eclinicalworks Full time ₹ 3,00,000 - ₹ 4,50,000 per yearPosition Overview:The role of the Customer Service Specialist is to guide through the Inbound Traffic Handling Process to effectively navigate inbound customer interactions within the Customer Service Centre. Assist clients effectively and create cases in eManager as per the said process.Job Functions/ResponsibilitiesProvides customer support to individuals...
-
Customer Service CRE
6 days ago
Mumbai, Maharashtra, India 1point1 Full time ₹ 4,00,000 - ₹ 6,00,000 per yearJob Description Description We are looking for a motivated and enthusiastic Customer Service Representative (CRE) to join our team in India. This role involves providing exceptional customer support, resolving issues, and ensuring customer satisfaction. ResponsibilitiesRespond to customer inquiries via phone, email, and chat in a timely and...