Front Office Manager
12 hours ago
Job Summary
The Front Office Manager is responsible for managing overall front desk operations, guest services, and room management using IDS Property Management System (PMS). This role ensures smooth check-in/check-out processes, staff supervision, guest satisfaction, and accurate reporting while maintaining hotel standards and operational efficiency.
Key Responsibilities:
Front Desk Operations
Oversee daily front desk operations, ensuring efficient check-in/check-out procedures and accurate room assignments.
- Manage guest reservations, monitor occupancy levels, and coordinate with housekeeping to ensure timely room availability.
Supervise front desk staff, including receptionists, concierge, and bell staff, ensuring exceptional guest service and satisfaction .
Guest Relations & Satisfaction
Address and resolve guest complaints and issues promptly to guarantee a positive experience.
Cultivate relationships with guests, anticipating their needs, addressing concerns, and proactively seeking opportunities to enhance their stay .
Staff Management & Training
Recruit, train, and supervise front office staff, providing ongoing coaching and feedback to maintain high service standards.
Prepare staff schedules, ensuring adequate coverage during peak periods and adjusting numbers according to changing requirements .
Revenue & Inventory Management
Monitor room rates, occupancy levels, and revenue performance, analyzing trends and implementing pricing strategies to maximize room revenue and profitability.
Maintain inventory of office and guest supplies and equipment, ordering supplies as needed .
Compliance & Safety
Ensure compliance with hotel security and safety procedures, including guest identification, key control, and emergency response protocols, to maintain a safe and secure environment for guests and staff .
Collaboration with Other Departments
Coordinate with housekeeping, maintenance, and food and beverage departments to ensure seamless communication and operations, enhancing the overall guest experience .
Qualifications & Skills:
- Education: Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Experience: 5–7 years in front office or guest services roles, preferably within the hospitality industry.
- Skills:
- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Proficiency in front desk software and reservation systems.
- Problem-solving and conflict resolution skills.
- Attention to detail and organizational skills.
- Ability to multitask and work under pressure.
- Customer service orientation.
- Financial management skills for budgeting and reporting.
- Flexibility to work various shifts, including weekends and holidays .
Job Type: Full-time
Pay: ₹15, ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Food provided
- Provident Fund
Work Location: In person
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