Front Office Duty Manager
22 hours ago
We are looking for a highly skilled and experienced Front Office Duty Manager to join our team in the hospitality industry. The ideal candidate will have a strong background in front office operations and management, with excellent communication and leadership skills.
Roles and Responsibility
- Manage front office staff and ensure efficient check-in and check-out processes.
- Coordinate with other departments to maintain seamless service delivery.
- Handle guest complaints and resolve issues professionally.
- Maintain accurate records of front office transactions and reports.
- Implement effective strategies to enhance customer satisfaction and loyalty.
- Ensure compliance with company policies and procedures.
Job Requirements
- Proven experience in front office management or a related field.
- Strong knowledge of front office operations, including reception, concierge, and bell captain duties.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work well under pressure and manage multiple tasks simultaneously.
- Familiarity with hotel management systems and software.
- Strong attention to detail and ability to maintain accuracy.
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