Front Office Executive
5 hours ago
Position Overview:
The Front Office Executive is responsible for managing the reception area, greeting patients and visitors, handling appointments, and coordinating communication between departments. The role ensures smooth front-desk operations and delivers excellent customer service to patients and their families.
Key Roles & Responsibilities:
- Welcome and assist patients, visitors, and relatives courteously.
- Manage patient registration, admission, and discharge formalities.
- Handle incoming calls, appointment scheduling, and follow-up reminders.
- Guide patients to respective departments and ensure proper coordination.
- Maintain records, files, and daily reporting logs in the hospital system.
- Collect payments, generate receipts, and coordinate with the billing department.
- Manage front desk cleanliness, patient waiting area, and ensure a calm environment.
- Handle patient queries, feedback, and escalate concerns when required.
- Assist doctors and nursing staff with administrative support.
- Maintain confidentiality of patient information and adhere to hospital protocols.
- Coordinate with TPA/insurance desk for document submission and patient support (if required).
Skills & Requirements:
- Qualification: Graduate in any discipline.
- Experience: 1–3 years in hospital front office or customer service preferred.
- Good communication skills in English, Hindi, and Marathi.
- Computer proficiency (MS Office, Hospital Management Software).
- Pleasant personality, patience, and ability to work under pressure.
- Male candidates preferred due to shift duties and extended working hours.
Job Type: Permanent
Pay: ₹12, ₹18,000.00 per month
Benefits:
- Provident Fund
Work Location: In person
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