Front Office Executive

14 hours ago

Nashik, Maharashtra, India Nimai Institute of Medical Sciences Pvt Ltd Full time

Position Overview:

The Front Office Executive is responsible for managing the reception area, greeting patients and visitors, handling appointments, and coordinating communication between departments. The role ensures smooth front-desk operations and delivers excellent customer service to patients and their families.

Key Roles & Responsibilities:

  • Welcome and assist patients, visitors, and relatives courteously.
  • Manage patient registration, admission, and discharge formalities.
  • Handle incoming calls, appointment scheduling, and follow-up reminders.
  • Guide patients to respective departments and ensure proper coordination.
  • Maintain records, files, and daily reporting logs in the hospital system.
  • Collect payments, generate receipts, and coordinate with the billing department.
  • Manage front desk cleanliness, patient waiting area, and ensure a calm environment.
  • Handle patient queries, feedback, and escalate concerns when required.
  • Assist doctors and nursing staff with administrative support.
  • Maintain confidentiality of patient information and adhere to hospital protocols.
  • Coordinate with TPA/insurance desk for document submission and patient support (if required).

Skills & Requirements:

  • Qualification: Graduate in any discipline.
  • Experience: 1–3 years in hospital front office or customer service preferred.
  • Good communication skills in English, Hindi, and Marathi.
  • Computer proficiency (MS Office, Hospital Management Software).
  • Pleasant personality, patience, and ability to work under pressure.
  • Male candidates preferred due to shift duties and extended working hours.

Job Type: Permanent

Pay: ₹12, ₹18,000.00 per month

Benefits:

  • Provident Fund

Work Location: In person

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