Front Office Manager

2 days ago

Nashik, Maharashtra, India Hotel Rama Heritage Full time ₹ 3,60,000 - ₹ 6,00,000 per year

Front Desk Manager Responsibilities:

  • Defining and implementing front desk objectives and procedures.
  • Hiring and training staff and managing the shift schedules.
  • Tending to guests' complaints and questions and providing exceptional customer service.
  • Ensuring that the front desk and reception area is kept clean and organized.
  • Maintaining front desk office supplies and equipment.
  • Managing budgets, records, and contracts.
  • Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails.
  • Conducting performance reviews with the front desk staff.
  • Generating reports and feedback for presentation to the general manager.
  • Performing administrative duties such as filing and updating records, among others, as needed.

Front Desk Manager Requirements:

  • High school diploma or GED.
  • Bachelor's degree in hospitality or similar.
  • A minimum of 2 years of experience as a front desk manager or similar.
  • Proficient in hotel front desk software such as HotelKey, innRoad, and Cloudbeds.
  • Good understanding of procedures and practices in the hospitality industry.
  • Excellent written and verbal communication skills.
  • Strong organizational and time management skills.
  • The ability to provide exceptional customer service.
  • Good leadership and training abilities

Job Type: Full-time

Pay: ₹25, ₹30,000.00 per month

Benefits:

  • Food provided

Ability to commute/relocate:

  • Nashik, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

  • Bachelor's (Required)

Experience:

  • Hotel management: 4 years (Required)
  • total work: 5 years (Required)

Language:

  • English (Required)

Work Location: In person

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