Front Office Associate

2 days ago

Vypin Kerala, India LAGO LEISURE RESORT, CHERAI Full time ₹ 1,20,000 - ₹ 1,80,000 per year

Job Title: Front Office Associate

Location: Lago Leisure Resort & Spa, Cherai Beach, Ernakulam,Kerala

Department: Front Office

Reports To: Front Office Manager / Duty Manager

Job Summary:

The Front Office Associate is the face of Lago Leisure Resort & Spa. This role is responsible for providing a warm welcome to guests, handling check-in and check-out procedures, managing reservations, attending to guest inquiries, and ensuring an exceptional stay experience.

Key Responsibilities:

  • Greet and welcome guests with a friendly and professional attitude
  • Handle check-in and check-out procedures smoothly and efficiently
  • Manage reservations through phone, email, and online booking platforms
  • Coordinate with housekeeping and other departments to ensure room readiness
  • Respond to guest queries and resolve complaints or issues promptly
  • Maintain up-to-date knowledge of resort facilities, services, and promotions
  • Handle cash and billing procedures with accuracy and accountability
  • Maintain the front desk area in a clean and organized manner
  • Coordinate transportation and local tour bookings if requested by guests
  • Ensure guest feedback is collected and reported to the management
  • Maintain accurate records of guest preferences, special requests, and VIPs
  • Follow all resort policies, SOPs, and safety protocols

Qualifications & Skills Required:

  • Degree/Diploma in Hotel Management or related field preferred
  • Minimum 1–2 years of front office experience in a hotel/resort setting
  • Proficient in MS Office and hotel PMS software (e.g., IDS, Opera, etc.)
  • Excellent communication and interpersonal skills
  • Good command of English; knowledge of other languages(Tamil, Malayalam) is a plus
  • Customer-service focused with a problem-solving attitude
  • Presentable, courteous, and well-groomed
  • Willingness to work in shifts, including weekends and holidays

Working Hours:

  • Rotational shifts (Morning, Afternoon, Night)
  • 6-day work week (as per resort policy)

Benefits:

  • Accommodation and meals
  • Uniform and grooming standards support
  • Employee engagement and wellness programs
  • Performance incentives

Job Types: Full-time, Permanent

Pay: ₹10, ₹15,000.00 per month

Experience:

  • Hotel: 1 year (Preferred)

Work Location: In person

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