Front Office Associate
14 hours ago
Job Title: Front Office Associate
Location: Lago Leisure Resort & Spa, Cherai Beach, Ernakulam,Kerala
Department: Front Office
Reports To: Front Office Manager / Duty Manager
Job Summary:
The Front Office Associate is the face of Lago Leisure Resort & Spa. This role is responsible for providing a warm welcome to guests, handling check-in and check-out procedures, managing reservations, attending to guest inquiries, and ensuring an exceptional stay experience.
Key Responsibilities:
- Greet and welcome guests with a friendly and professional attitude
- Handle check-in and check-out procedures smoothly and efficiently
- Manage reservations through phone, email, and online booking platforms
- Coordinate with housekeeping and other departments to ensure room readiness
- Respond to guest queries and resolve complaints or issues promptly
- Maintain up-to-date knowledge of resort facilities, services, and promotions
- Handle cash and billing procedures with accuracy and accountability
- Maintain the front desk area in a clean and organized manner
- Coordinate transportation and local tour bookings if requested by guests
- Ensure guest feedback is collected and reported to the management
- Maintain accurate records of guest preferences, special requests, and VIPs
- Follow all resort policies, SOPs, and safety protocols
Qualifications & Skills Required:
- Degree/Diploma in Hotel Management or related field preferred
- Minimum 1–2 years of front office experience in a hotel/resort setting
- Proficient in MS Office and hotel PMS software (e.g., IDS, Opera, etc.)
- Excellent communication and interpersonal skills
- Good command of English; knowledge of other languages(Tamil, Malayalam) is a plus
- Customer-service focused with a problem-solving attitude
- Presentable, courteous, and well-groomed
- Willingness to work in shifts, including weekends and holidays
Working Hours:
- Rotational shifts (Morning, Afternoon, Night)
- 6-day work week (as per resort policy)
Benefits:
- Accommodation and meals
- Uniform and grooming standards support
- Employee engagement and wellness programs
- Performance incentives
Job Types: Full-time, Permanent
Pay: ₹10, ₹15,000.00 per month
Experience:
- Hotel: 1 year (Preferred)
Work Location: In person
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