Front Office Associate

4 days ago

Thiruvananthapuram Kerala, India Zeakus service llp Full time

**Front Office Associate**

**Location**: Trivandrum (TVM)
**Experience**:Fresher**
**Age Limit**: 20 to 27 years
**Gender Preference**:Male**
**Salary**: ₹15,000 to ₹17,500 per month

**Key Responsibilities**:

- **Guest Services**:

- Welcome guests and visitors with a professional, courteous, and friendly demeanor.
- Handle check-ins and check-outs efficiently, ensuring guest information is accurately recorded.
- Provide information regarding hotel services, amenities, and local attractions.
- **Communication and Coordination**:

- Coordinate with other departments (housekeeping, maintenance, etc.) to ensure guests' needs are met.
- **Front Desk Operations**:

- Ensure the front desk area is clean, organized, and welcoming at all times.
- Manage guest reservations and room assignments in the booking system.
- Handle guest complaints and resolve issues promptly to ensure guest satisfaction.
- **Administrative Support**:

- Maintain records of guest information, transactions, and inquiries.
- Assist in preparing reports and completing necessary paperwork for guest check-ins and check-outs.

**Requirements**:

- **Skills**:

- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to work well in a team and handle multiple tasks simultaneously.
- Basic computer skills (MS Office, hotel management software, etc.).
- **Education**: Minimum qualification of a degree (preferably in Hotel Management, Business Administration, or a related field).

Pay: ₹15,000.00 - ₹17,500.00 per month

**Language**:

- Hindi (preferred)
- English (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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